EOC Shift Operations Lead (Watch Officer)

Accenture Federal Services; Washington (District of Columbia); Sur place; USD 106 000 - 221 000; Plein temps

Résumé du poste

Accenture Federal Services, a technology company within global Accenture, seeks an EOC Shift Operations Specialist to oversee VA Enterprise Operations Center workflows and support high-priority periods as Watch Officer.

You will coordinate rotations, monitor dashboards, ensure log accuracy, and brief senior government leadership, coordinating with EOC directors and site commands to sustain mission readiness.

Qualifications

• 5+ years of experience in operations centers, emergency management, military command centers, or technical operations.
• Experience managing shift-based teams.
• Expertise in Microsoft Teams, SharePoint, PowerPoint, and operations dashboards.
• Ability to synthesize real‑time information and brief senior government leadership clearly.
• Strong schedule management and operational planning skills.

Responsabilités

• Lead the team performing Watch Officer and Assistant Watch Officer rotations.
• Oversee daily EOC operations, including bridge-line monitoring, dashboard awareness, ticket/incident tracking, and shift change execution.
• Ensure accuracy and completeness of the Watch Officer Log, including incident logging, due-outs, ticket updates, and leadership notes.
• Manage production and quality of AM/PM briefings and executive read-aheads.
• Coordinate facility setup, seating plans, schedules, PACE/contingency communication readiness, and onsite logistics.
• Serve as the first escalation point for EOC support staff.
• Manage pre go live operational planning timelines, readiness assessments, and standardized process adherence.
• Liaise between EOC Operations Director, EHRM IO SMEs, Oracle Health, OIT, and site command centers.

Connaissances

Microsoft Teams

SharePoint

PowerPoint

Operations dashboards

Shift management

Outils

SNOW

Remedy

Description du poste

Accenture Federal Services, a technology company within global Accenture, seeks an EOC Shift Operations Specialist to oversee VA Enterprise Operations Center workflows and support high-priority periods as Watch Officer.

You will coordinate rotations, monitor dashboards, ensure log accuracy, and brief senior government leadership, coordinating with EOC directors and site commands to sustain mission readiness.