ESOC Shift Supervisor - Lead 24/7 Enterprise Security

Allied Universal; Sandy Springs (GA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plans

Seven holidays paid at time and a half

Vacation after one year

Job summary

Allied Universal is seeking an Enterprise Security Operations Center (ESOC) Shift Supervisor in Sandy Springs to lead a small ESOC shift team within a 24/7 operation. You will oversee monitoring, incident coordination, and communications while guiding operators and ensuring compliance with Post Orders and procedures.

The role requires leadership experience in security operations, strong communication, and the ability to handle crisis situations calmly.

Qualifications

• High school diploma or equivalent, or five years of verifiable work experience.
• Minimum of two years of leadership or supervisory experience in a Security Operations Center or Law Enforcement Dispatch Center environment.
• Minimum of two years of security-related experience.
• Proficiency with Microsoft Office applications.

Responsibilities

• Manage day-to-day ESOC operations during assigned shifts in a 24/7 environment, ensuring coverage and adherence to procedures.
• Supervise, mentor, coach, and support ESOC Operators, including shift briefings and training.
• Monitor operator performance and ensure procedural compliance while supporting duties as needed.
• Maintain continuous monitoring of alarms, CCTV, and life-safety systems; triage alerts.
• Coordinate response to incidents as the primary escalation point for high-severity events.
• Document incident handling, logs, and shift reports.

Skills

Leadership

SOC experience

Crisis management

Communication

MS Office

Education

High school diploma

Job description

Allied Universal is seeking an Enterprise Security Operations Center (ESOC) Shift Supervisor in Sandy Springs to lead a small ESOC shift team within a 24/7 operation. You will oversee monitoring, incident coordination, and communications while guiding operators and ensuring compliance with Post Orders and procedures.

The role requires leadership experience in security operations, strong communication, and the ability to handle crisis situations calmly.