Senior Federal SOC Operations Leader

Accenture Federal Services; Reston (VA); On-site; USD 130,000 - 265,000; Full time

Job summary

Accenture Federal Services is seeking an Operations Lead to oversee on-site delivery across Microsoft Secure Operations Centers (SOCs). This role drives workforce management, customer engagement, program execution, and continuous improvement in a high-security environment.

The candidate will manage multiple workstreams, mentor teams, and collaborate with stakeholders to ensure operational excellence and mission success across Redmond, Reston, and Annapolis locations.

Qualifications

• Bachelor’s degree and 8+ years of relevant experience, or 12+ years of equivalent experience in lieu of a degree.
• 5+ years of leadership, supervisory, or team management experience.
• 8+ years of experience managing operations, programs, projects, or service delivery environments.
• Exceptional communication and presentation skills, including experience briefing executive leadership and customers.
• Experience managing operational metrics, KPIs, SLAs, and performance reporting.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, SharePoint, Power Automate, PowerBI, and Teams.
• Ability to travel to regional sites as needed.
• Ability to support shift operations and after-hours coordination when required.

Responsibilities

• Operational Leadership: Lead day-to-day operations, workforce oversight, and service delivery.
• Ensure continuous 24x7x365 operational coverage across all workstreams and locations.
• Monitor service performance, operational health, and resource utilization to meet expectations.
• Drive operational excellence through process optimization, automation, and improvements.
• Lead readiness activities, contingency planning, and incident response.
• Partner with program leadership to achieve mission objectives and success.
• Customer & Stakeholder Engagement: Build trusted relationships with Microsoft customers and leaders.
• Serve as regional point of contact for escalations and service discussions.
• Facilitate meetings, reviews, and executive briefings with clarity of updates and risk.

Skills

Leadership

Executive briefing

Strategic planning

Customer engagement

Communication

Risk & governance

Budget & forecasting

Education

Bachelor’s degree

Tools

Power BI

Power Automate

SharePoint

Excel

PowerPoint

Word

Teams

Job description

Accenture Federal Services is seeking an Operations Lead to oversee on-site delivery across Microsoft Secure Operations Centers (SOCs). This role drives workforce management, customer engagement, program execution, and continuous improvement in a high-security environment.

The candidate will manage multiple workstreams, mentor teams, and collaborate with stakeholders to ensure operational excellence and mission success across Redmond, Reston, and Annapolis locations.