Environmental Services Process & Training Lead

OhioHealth; Columbus (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

OhioHealth Environmental Services is seeking a process management support professional to assist supervisors, develop and maintain efficient processes, and communicate leadership models and scorecards across the team. You will train staff, monitor performance, and help deploy service initiatives to align with our values and expectations.

Responsibilities include implementing processes, tracking progress, educating staff, and driving continuous improvement within the Environmental Services

Qualifications

• High School or GED is required.
• Customer service skills; knowledge of process improvement and ability to teach adults.
• Minimum of three years experience in environmental/cleaning services or hospital settings.

Responsibilities

• Define and implement processes, identifying objectives and resource needs within OhioHealth goals.
• Monitor process management tools, timelines, action plans and data analysis per objectives.
• Educate and train Environmental Service staff and units as needed, communicating with supervisors.
• Report progress to department leadership and adjust as needed based on measurements and performance.
• Develop, deploy and maintain department processes using standard tools.
• Monitor Environmental Services staff, assign shifts, provide keys/pagers, and ensure fair staffing.
• Promote customer service initiatives and assist in training at all staff levels.
• Monitor work progress, identify improvement opportunities, and support recognition programs.

Skills

Customer service

Process improvement

Adult training

Education

High School Diploma or GED

Job description

OhioHealth Environmental Services is seeking a process management support professional to assist supervisors, develop and maintain efficient processes, and communicate leadership models and scorecards across the team. You will train staff, monitor performance, and help deploy service initiatives to align with our values and expectations.

Responsibilities include implementing processes, tracking progress, educating staff, and driving continuous improvement within the Environmental Services