Environmental Services Team Lead (7am to 3:30pm, Doctors Hospital)

OhioHealth; Columbus (OH); Presencial; USD 48 000 - 62 000; Tempo integral

Resumo da oferta

OhioHealth Environmental Services is seeking a process-management professional to support supervisors, develop and maintain processes, and train staff to uphold safety, quality, and service standards across the department. The role communicates Leadership Model and scorecard details, monitors progress with timelines and measurements, and drives customer service initiatives across the department.

You will coordinate staffing, provide training, and support deployment of recognition programs to

Qualificações

• High School or GED is required.
• Customer service skills and knowledge of process improvement techniques.
• Ability to develop and teach adults.

Responsabilidades

• Define and implement processes, identify objectives and barriers within OhioHealth goals.
• Monitor timelines, action plans, and measurements including bed tracking data.
• Educate and train Environmental Service staff for units and ancillaries.
• Report process progress to department leadership and adjust as needed.
• Develop, deploy, and maintain department processes using department tools.
• Manage staffing and provide keys/pagers; ensure fair shift coverage.
• Promote customer service initiatives and conduct training across the organization.
• Monitor progress and inform leadership of improvements; participate in recognition programs.

Conhecimentos

Customer service skills

Process improvement knowledge

Adult training

Formação académica

High School diploma or GED

Descrição da oferta de emprego

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.Job Description Summary:Provide process management support for supervisors as well as training. Support the department on development and maintaining processes. Ensure effective communication of Leadership Model, scorecard and process management with team members or appropriate levels of staffing. Understand and communicate customer service goals of organization. Provide process support for the Environmental departmental with measurement techniques to make sure the program is in alignment with the OhioHealth scorecard and values. Support and monitor any of the activities of the Environmental Services Department.Responsibilities And Duties:10%Support the defining and implementing of processes while identifying objectives, resource requirements and barriers within the scope of OhioHealth's goals. When staffing is a barrier, could be necessary to perform some daily Environmental duties.10%Monitor tools used in process management such as timelines, action plans, and measurement to include Bed Tracking system reports and data analysis s in accordance with the established objectives.10%Perform functions required of the position including educating and training Environmental Service staff and needed training for units/ancillaries, while communicating with supervisors as appropriate.10%Report on process progress to department leadership while identifying need for adjustments based on measurement/performance of process. Uses problem solving skills for identified adjustments to resolve departmental issues and barriers.15%Approach, help develop, deploy, and continually maintain department's processes using tools of department.10%Monitor and maintain \"all\" Environmental Services staff while defining objectives, resource requirements and barriers with the scope of OhioHealth's goals. Provide keys and pagers for shifts, does staffing adjustments and performs misc. duties needed. Shifts and days should have fair and equitable attention.15%Promote and drive customer service initiative to include service recovery, through out the organization, as well as, assist in the training of all levels of the Environmental Services Staff. Use creative skills to keep high level of customer service momentum.20%Monitor and evaluate work progress of employees while working with departments to meet special needs. Inform leadership staff of improvement opportunities for any staff that has a deficiency. Engage in deployment of all reward and recognition programs with staff.As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any timeMinimum Qualifications:High School or GED (Required)Additional Job Description:customer service skills. Knowledge of process improvement techniques and can develop and teach adults. Minimum of three years Experience in environmental or cleaning services field or hospital field.Work Shift:DayScheduled Weekly Hours :40DepartmentEnvironmental ServicesJoin us!... if your passion is to work in a caring environment... if you believe that learning is a life-long process... if you strive for excellence and want to be among the best in the healthcare industryEqual Employment OpportunityOhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment