Environmental Services Lead (Evening, Riverside)

OhioHealth; United States; Vor Ort; USD 52.000 - 76.000; Vollzeit

Zusammenfassung

OhioHealth is seeking a Process Management Specialist within Environmental Services to support supervisors, develop and maintain processes, and ensure alignment with scorecard and values.

The role emphasizes customer service goals, training staff, data measurement, and continuous improvement as part of a High Reliability Organization.

Qualifikationen

• High School or GED (Required).
• Additional Job Description: customer service skills.
• Knowledge of process improvement techniques and can develop and teach adults.
• Minimum of three years Experience in environmental or cleaning services field or hospital field.

Aufgaben

• Define and implement processes to meet OhioHealth goals; may perform some Environmental duties when staffing is a barrier.
• Monitor process tools (timelines, action plans, measurements) and data analysis.
• Educate and train Environmental Services staff and provide needed unit/ancillary training.
• Report process progress to department leadership and adjust based on measurements.
• Develop, deploy, and maintain department processes using department tools.
• Provide staffing support and distribute keys/pagers; ensure fair shift coverage and staffing adjustments.
• Promote customer service initiatives and assist in training all levels of staff; drive service momentum.
• Monitor and evaluate work progress; inform leadership of improvements and support reward/recognition programs; uphold safety, quality, and efficiency as an HRO.

Kenntnisse

Customer service

Process improvement

Training / teaching adults

Ausbildung

High School diploma or GED

Jobbeschreibung

Job Description Summary

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Provide process management support for supervisors as well as training. Support the department on development and maintaining processes. Ensure effective communication of Leadership Model, scorecard and process management with team members or appropriate levels of staffing. Understand and communicate customer service goals of organization. Provide process support for the Environmental departmental with measurement techniques to make sure the program is in alignment with the OhioHealth scorecard and values. Support and monitor any of the activities of the Environmental Services Department.

Responsibilities And Duties

• 10% Support the defining and implementing of processes while identifying objectives, resource requirements and barriers within the scope of OhioHealth's goals. When staffing is a barrier, could be necessary to perform some daily Environmental duties.
• 10% Monitor tools used in process management such as timelines, action plans, and measurement to include Bed Tracking system reports and data analysis s in accordance with the established objectives.
• 10% Perform functions required of the position including educating and training Environmental Service staff and needed training for units/ancillaries, while communicating with supervisors as appropriate.
• 10% Report on process progress to department leadership while identifying need for adjustments based on measurement/performance of process. Uses problem solving skills for identified adjustments to resolve departmental issues and barriers.
• 15% Approach, help develop, deploy, and continually maintain department's processes using tools of department.
• 10% Monitor and maintain "all" Environmental Services staff while defining objectives, resource requirements and barriers with the scope of OhioHealth's goals. Provide keys and pagers for shifts, does staffing adjustments and performs misc. duties needed. Shifts and days should have fair and equitable attention.
• 15% Promote and drive customer service initiative to include service recovery, through out the organization, as well as, assist in the training of all levels of the Environmental Services Staff. Use creative skills to keep high level of customer service momentum.
• 20% Monitor and evaluate work progress of employees while working with departments to meet special needs. Inform leadership staff of improvement opportunities for any staff that has a deficiency. Engage in deployment of all reward and recognition programs with staff. As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Minimum Qualifications

• High School or GED (Required)
• Additional Job Description: customer service skills.
• Knowledge of process improvement techniques and can develop and teach adults.
• Minimum of three years Experience in environmental or cleaning services field or hospital field.

Work Shift: Evening Scheduled Weekly Hours : 40 Department Environmental Services

Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations.

OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law.

Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

WE Are Inspired to Do Our Best.

OhioHealth is a nationally recognized, innovative healthcare system delivering world-class patient care in a supportive, professional environment filled with limitless opportunities to learn and grow.

We are a unique organization in the healthcare field.

Our model system of facilities encompasses a wide scope of expertise and care.

For professionals, we are a place where people committed to doing their best are given the tools and resources to accomplish our mission every single day.

OhioHealth is recognized as a Great Place to Work CertifiedTM organization.

The Great Place to Work is a global authority on high-trust, high-performance workplace cultures.

This recognition is one measure of our success in achieving a part of our vision to be an organization "where people want to work".