Entry Level Customer Service Representative

HHV; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Growth opportunities

Skill development

Experience with events and campaigns

Collaborative team environment

Job summary

HHV is seeking a dedicated Entry Level Customer Service Representative to join our team in Virginia Beach. This role focuses on creating positive customer experiences through clear communication and attention to detail.

You will respond to inquiries, support events and campaigns, and maintain accurate CRM records. No prior experience is required, but a genuine passion for helping customers and a team mindset are essential.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to multitask, prioritize and meet deadlines in a fast-paced environment.

Responsibilities

• Serve as primary contact for clients and customers, addressing inquiries promptly.
• Build strong customer relationships through consistent communication and follow-up.
• Collaborate with internal teams to support events, campaigns, and initiatives.
• Assist with event planning, logistics, and attendee support.
• Collect and review customer feedback to improve service.
• Maintain accurate customer records in the CRM system.
• Work with teammates to develop ideas to improve satisfaction and retention.
• Stay informed about industry trends and customer service practices.
• Represent the company professionally while following brand standards.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Multitasking

Team collaboration

Attention to detail

Job description

We are seeking a dedicated and customer-focused Entry Level Customer Service Representative to join our team immediately. This entry-level customer service position is ideal for someone with strong communication skills, excellent attention to detail, and a passion for creating positive customer experiences.

Key Responsibilities

• Serve as a primary point of contact for clients and customers, responding to inquiries and resolving concerns promptly and professionally.
• Build strong customer relationships through consistent communication, follow-up, and personalized support.
• Collaborate with internal teams to support the successful delivery of events, campaigns, and customer initiatives.
• Assist with event planning, logistics, venue coordination, attendee support, and other event-related activities.
• Collect and review customer feedback to identify opportunities for improving service and customer satisfaction.
• Maintain accurate customer records, communications, inquiries, and feedback in the CRM system.
• Work with team members to develop ideas and strategies that improve customer satisfaction, engagement, and retention.
• Stay informed about relevant industry trends and customer service practices.
• Represent the company professionally while following established brand standards and company values.

Requirements

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.
• Ability to work independently and collaborate effectively with a team.
• Previous customer service or client relations experience is preferred but not required.
• Positive, professional attitude with a genuine interest in helping customers and creating exceptional experiences.

Benefits

• Entry-level opportunity with opportunities for professional growth.
• Develop valuable customer service, communication, and relationship-management skills.
• Gain experience supporting events, campaigns, and customer engagement initiatives.
• Work in a collaborative and fast-paced team environment.