Customer Service Representative Entry Level

HHV; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

HHV in Richmond, VA seeks a Customer Service Representative to join the team. This entry-level role focuses on delivering exceptional customer experiences with strong communication and organizational skills.

You will assist with inquiries, event support, and CRM data entry, collaborating with internal teams to drive customer engagement and satisfaction.

Qualifications

• Excellent verbal and written communication skills are required.
• Strong customer service and interpersonal abilities are essential.
• Excellent organizational and time-management skills are needed.
• Attention to detail and problem-solving abilities are important.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Ability to work independently and collaboratively with a team.
• Previous customer service or client relations experience is preferred but not required.
• Positive, professional attitude with a genuine interest in helping customers.
• Passion for creating positive and memorable customer experiences.

Responsibilities

• Serve as a primary point of contact for customers and clients, responding to inquiries and resolving concerns promptly and professionally.
• Build and maintain strong customer relationships through regular communication and personalized support.
• Collaborate with internal teams to support events, campaigns, and customer initiatives.
• Assist with event planning and customer-facing activities, including logistics and attendee support.
• Collect customer feedback and identify opportunities to improve satisfaction and service quality.
• Maintain accurate records of interactions in the CRM system.
• Work with team members to develop strategies for engagement and retention.
• Stay informed about industry trends and client needs.
• Represent the company professionally while maintaining brand standards.

Skills

Communication skills

Customer service

Interpersonal skills

Organizational skills

Time management

Multitasking

CRM experience

Tools

CRM software

Job description

We are seeking a dedicated and customer-focused Customer Service Representative to join our team immediately. This entry-level customer service role is an excellent opportunity for someone with strong communication skills, attention to detail, and a passion for delivering exceptional customer experiences.

The Customer Service Representative will serve as a key point of contact for clients and customers, providing support, answering questions, resolving concerns, and helping ensure a positive experience throughout every interaction.

Key Responsibilities

• Serve as a primary point of contact for customers and clients, responding to inquiries and resolving concerns promptly and professionally.
• Build and maintain strong customer relationships through regular communication, follow-up, and personalized support.
• Collaborate with internal teams to support the successful execution of events, campaigns, and customer initiatives.
• Assist with event planning and customer-facing activities, including logistics, venue coordination, registration, and attendee support.
• Collect customer feedback and identify opportunities to improve customer satisfaction and service quality.
• Maintain accurate records of customer interactions, inquiries, feedback, and follow-ups in the CRM system.
• Work with team members to develop strategies that improve customer engagement, satisfaction, and retention.
• Stay informed about industry trends, customer service practices, and client needs.
• Represent the company professionally while maintaining brand standards and company values.

Requirements

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent organizational and time-management skills.
• Strong attention to detail and problem-solving abilities.
• Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.
• Ability to work independently and collaborate effectively with a team.
• Previous customer service or client relations experience is preferred but not required.
• Positive, professional attitude with a genuine interest in helping customers.
• Passion for creating positive and memorable customer experiences.

Why Join Us?

• Entry-level opportunity with opportunities for professional growth.
• Gain hands-on experience in customer service, client relations, event support, and customer engagement.
• Develop valuable communication, organizational, and problem-solving skills.
• Work in a collaborative, supportive, and fast-paced team environment.
• Receive opportunities for ongoing learning and professional development.