Customer Service Representative – Entry Level

hhv; Virginia Beach (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

hhv in Virginia Beach is seeking an enthusiastic Entry‑Level Customer Service Representative to join our team. You will serve as a key contact for clients, answer questions, resolve issues, and help deliver memorable experiences across events and campaigns.

Ideal candidates have strong communication, organizational skills, attention to detail, and a collaborative mindset. This role offers hands-on growth in customer engagement, CRM documentation, and team-driven initiatives within a fast‑paced

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent organizational and time-management skills.
• Strong attention to detail and problem-solving abilities.
• Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.
• Ability to work independently and collaborate effectively with a team.
• Previous customer service or client relations experience is preferred but not required.
• Positive, professional attitude with a genuine interest in helping customers.
• Passion for creating positive and memorable customer experiences.

Responsibilities

• Serve as a primary point of contact for customers and clients, responding to inquiries and resolving concerns promptly and professionally.
• Build and maintain strong customer relationships through regular communication, follow-up, and personalized support.
• Collaborate with internal teams to support the successful execution of events, campaigns, and customer initiatives.
• Assist with event planning and customer-facing activities, including logistics, venue coordination, registration, and attendee support.
• Collect customer feedback and identify opportunities to improve customer satisfaction and service quality.
• Maintain accurate records of customer interactions, inquiries, feedback, and follow-ups in the CRM system.
• Work with team members to develop strategies that improve customer engagement, satisfaction, and retention.
• Stay informed about industry trends, customer service practices, and client needs.
• Represent the company professionally while maintaining brand standards and company values.

Skills

Communication skills

Customer service

Time management

Detail oriented

Multitasking

Teamwork

Problem solving

Organizational skills

Tools

CRM software

Job description

Customer Service Representative – Entry Level

We are seeking a dedicated and customer-focused Customer Service Representative to join our team immediately. This entry-level customer service role is an excellent opportunity for someone with strong communication skills, attention to detail, and a passion for delivering exceptional customer experiences.

The Customer Service Representative will serve as a key point of contact for clients and customers, providing support, answering questions, resolving concerns, and helping ensure a positive experience throughout every interaction.

Key Responsibilities

• Serve as a primary point of contact for customers and clients, responding to inquiries and resolving concerns promptly and professionally.
• Build and maintain strong customer relationships through regular communication, follow-up, and personalized support.
• Collaborate with internal teams to support the successful execution of events, campaigns, and customer initiatives.
• Assist with event planning and customer-facing activities, including logistics, venue coordination, registration, and attendee support.
• Collect customer feedback and identify opportunities to improve customer satisfaction and service quality.n
• Maintain accurate records of customer interactions, inquiries, feedback, and follow-ups in the CRM system.
• Work with team members to develop strategies that improve customer engagement, satisfaction, and retention.
• Stay informed about industry trends, customer service practices, and client needs.
• Represent the company professionally while maintaining brand standards and company values.

Requirements

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent organizational and time-management skills.
• Strong attention to detail and problem-solving abilities.
• Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.
• Ability to work independently and collaborate effectively with a team.
• Previous customer service or client relations experience is preferred but not required.
• Positive, professional attitude with a genuine interest in helping customers.
• Passion for creating positive and memorable customer experiences.

Why Join Us?

• Entry-level opportunity with opportunities for professional growth.
• Gain hands‑on experience in customer service, client relations, event support, and customer engagement.
• Develop valuable communication, organizational, and problem‑solving skills.
• Work in a collaborative, supportive, and fast‑paced team environment.
• Receive opportunities for ongoing learning and professional development.