Entry-Level Tier 1 IT Support Engineer – Remote & Onsite

CNR Technologies; Woodstock (GA); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

CNR Technologies in Woodstock is seeking an Entry-Level IT Support Engineer (Tier 1) to provide first-line technical support. This role is ideal for someone starting their IT career, offering hands-on experience and training. Responsibilities include troubleshooting common client issues, managing user accounts, and supporting clients both remotely and onsite. Candidates should have strong communication skills, customer service experience, and a willingness to learn. The company offers competitive salary, flexible work options, and a supportive team environment.

Qualifications

• Willingness to learn and grow into a more advanced role.
• Reliable transportation for onsite visits.
• Ability to work additional hours when needed.

Responsibilities

• Troubleshoot and resolve common client issues.
• Manage user accounts and perform workstation setup.
• Provide support through remote assistance and phone support.

Skills

CompTIA A+ (preferred but not required)

Basic experience supporting Windows systems

Strong communication skills

Customer service experience

Attention to detail

Job description

CNR Technologies in Woodstock is seeking an Entry-Level IT Support Engineer (Tier 1) to provide first-line technical support. This role is ideal for someone starting their IT career, offering hands-on experience and training. Responsibilities include troubleshooting common client issues, managing user accounts, and supporting clients both remotely and onsite. Candidates should have strong communication skills, customer service experience, and a willingness to learn. The company offers competitive salary, flexible work options, and a supportive team environment.