Helpdesk Engineer

CNR Technologies; Woodstock (GA); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

CNR Technologies in Woodstock is seeking an Entry-Level IT Support Engineer (Tier 1) to provide first-line technical support. This role is ideal for someone starting their IT career, offering hands-on experience and training. Responsibilities include troubleshooting common client issues, managing user accounts, and supporting clients both remotely and onsite. Candidates should have strong communication skills, customer service experience, and a willingness to learn. The company offers competitive salary, flexible work options, and a supportive team environment.

Qualifications

• Willingness to learn and grow into a more advanced role.
• Reliable transportation for onsite visits.
• Ability to work additional hours when needed.

Responsibilities

• Troubleshoot and resolve common client issues.
• Manage user accounts and perform workstation setup.
• Provide support through remote assistance and phone support.

Skills

CompTIA A+ (preferred but not required)

Basic experience supporting Windows systems

Strong communication skills

Customer service experience

Attention to detail

Job description

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

CNR Technologies is seeking an enthusiastic Entry‑Level IT Support Engineer (Tier 1) to join our growing team. This role is perfect for someone starting their IT career who wants hands‑on experience, ongoing training, and exposure to real‑world systems and environments.

As a Tier 1 Engineer, you’ll provide first‑line technical support, assist clients with common IT issues, and work closely with senior engineers to learn, grow, and advance your skills. This is a highly supportive, team‑oriented environment with continual opportunities for development.

Key Responsibilities

• Troubleshoot and resolve common client issues such as email, Outlook, and Microsoft Office problems.
• Handle printer and imaging issues.
• Manage user accounts, password resets, and workstation setup.
• Perform basic server and network‑related tasks under guidance.
• Provide support through remote assistance, phone support, and onsite client visits as needed.
• Travel to client locations primarily in Woodstock and surrounding areas, with occasional travel outside the region.
• Document work thoroughly in tickets and follow established processes.
• Escalate advanced issues to Tier 2/Tier 3 engineers when needed.

Skills & Requirements

• CompTIA A+ (preferred but not required if actively pursuing).
• Basic experience supporting Windows systems (Outlook, printers, Office apps, etc.).
• Strong communication skills when explaining technical issues to clients.
• Willingness to learn, take direction, and grow into a more advanced role.
• Customer service experience or any client‑facing role strongly preferred.
• Reliable transportation for onsite visits.
• Ability to work additional hours when needed.
• Strong attention to detail and a positive, solutions‑focused attitude.
• Familiarity with Microsoft Office and ticketing/CRM systems is a plus.

Why Join CNR Technologies?

We pride ourselves on being a company where people love to build their careers. At CNR, you’re not just another help desk tech—you’re part of a team that invests in your growth and celebrates your success.

We Offer

• Competitive salary based on experience.
• Remote flexibility with onsite visits only as needed.
• Performance‑based raises and bonuses.
• Generous and flexible paid time off.
• Company medical reimbursement benefit.
• Company‑funded IT training and certification programs.
• Exposure to the latest technologies and real‑world environments.
• A supportive team that wants to see you advance.

Compensation

Salary will be competitive and commensurate with experience. Please include your preferred salary range when applying.

Equal Opportunity Employer

CNR Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Flexible work from home options available.