Entry-Level Tier 1 IT Helpdesk Specialist

Corporate Technologies LLC; Eden Prairie (MN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Paid time off

Job summary

Corporate Technologies is seeking a Tier 1 IT Helpdesk Support Specialist in Eden Prairie, MN. You will be the first point of contact for clients across the United States, diagnosing basic issues and communicating technical information in plain language over the phone.

This entry-level, full-time role focuses on diagnosing basic networking and email issues, logging tickets, and escalating complex problems to Tier 2.

Qualifications

• High school diploma or equivalent; an associate or bachelor’s degree in IT is a plus.
• Prior experience in customer service or IT support is preferred but not required.
• Familiarity with IT ticketing systems is desirable.

Responsibilities

• Answer incoming phone calls from clients across the United States, delivering excellent customer service.
• Diagnose and troubleshoot basic networking and security issues.
• Assist clients with Microsoft Exchange servers and email-related inquiries.
• Log and track incidents, requests, and issues in our ticketing system.
• Escalate complex technical issues to Tier 2 support as needed.
• Educate and guide clients through problem-solving steps in a clear and understandable manner.
• Collaborate with team members to provide comprehensive solutions and share knowledge.

Skills

Verbal communication

Networking basics

Exchange server knowledge

Problem-solving

Customer service

Team collaboration

Education

High school diploma

Associate or bachelor's in IT a plus

Tools

IT ticketing system

Job description

Corporate Technologies is seeking a Tier 1 IT Helpdesk Support Specialist in Eden Prairie, MN. You will be the first point of contact for clients across the United States, diagnosing basic issues and communicating technical information in plain language over the phone.

This entry-level, full-time role focuses on diagnosing basic networking and email issues, logging tickets, and escalating complex problems to Tier 2.