Entry-Level Tier 1 Desktop Support Technician

Pittsburgh Winsupply - Fire Sprinklers & Fabrication; Colorado Springs (CO); On-site; USD 42,000 - 52,000; Full time

Job summary

Kforce is seeking a Tier 1 IT Support Specialist in Colorado Springs, CO to provide day-to-day technical support and user administration. You will handle basic user account management, ticket resolution, Microsoft 365 support, and Windows troubleshooting in a fast-paced Help Desk environment.

This entry-level role emphasizes strong communication and customer-service skills as you gain experience with additional systems and processes over time.

Qualifications

• 1+ years of experience in a Help Desk, Service Desk, IT Support, or customer-facing technical support role.
• Basic understanding of user and account administration.
• Experience supporting Windows environments.
• Familiarity with Microsoft 365 applications and services.
• Basic knowledge of Microsoft Entra ID/Azure AD.
• Strong troubleshooting and problem-solving skills.
• Strong communication and customer-service skills.
• Ability to manage multiple tickets and prioritize requests.

Responsibilities

• Create, modify, and deactivate user accounts.
• Perform password resets, name changes, group management, and licensing updates.
• Manage and resolve Tier 1 support tickets.
• Provide basic Microsoft 365 support (Outlook, Exchange, Teams, SharePoint, OneDrive, Entra ID).
• Troubleshoot common Windows issues (login, updates, system health, software installs, audio/video).
• Document troubleshooting steps and resolutions in the ticketing system.
• Escalate issues requiring higher-level support.
• Learn additional systems and support processes over time.
• Support basic user management within business applications as needed.

Skills

Help desk experience

Customer service

Troubleshooting

Ticketing systems

Tools

Microsoft 365

Azure AD

Windows OS

Job description

Kforce is seeking a Tier 1 IT Support Specialist in Colorado Springs, CO to provide day-to-day technical support and user administration. You will handle basic user account management, ticket resolution, Microsoft 365 support, and Windows troubleshooting in a fast-paced Help Desk environment.

This entry-level role emphasizes strong communication and customer-service skills as you gain experience with additional systems and processes over time.