Tier 1 Desktop Support

Kforce Inc; Colorado Springs (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

401(k)

Life insurance

Disability insurance

Paid time off

Paid sick leave

Job summary

Kforce is seeking a Tier 1 Desktop Support specialist in Colorado Springs, CO to provide day-to-day technical support and user administration. This entry-level role focuses on basic account management, ticket resolution, and Windows troubleshooting.

The ideal candidate has experience in a Help Desk or Service Desk, strong communication skills, and a willingness to learn additional systems such as Microsoft 365 apps.

Qualifications

• 1+ years of experience in Help Desk/IT support preferred.
• Basic understanding of user and account administration.
• Experience supporting Windows environments.
• Familiarity with Microsoft 365 applications and services.
• Basic knowledge of Microsoft Entra ID/Azure AD.
• Strong troubleshooting and problem-solving skills.
• Strong communication and customer-service skills.
• Ability to manage multiple support tickets and prioritize requests effectively.
• Ability to learn new systems and processes quickly.

Responsibilities

• Create, modify, and deactivate user accounts.
• Perform password resets, name changes, group management, and licensing updates.
• Manage and resolve Tier 1 support tickets.
• Provide basic Microsoft 365 support (Outlook/Exchange, Teams, SharePoint, OneDrive).
• Troubleshoot Windows issues (login, updates, health checks, software installs, audio/video).
• Document troubleshooting steps in the ticketing system.
• Escalate issues needing higher-level support.
• Learn additional systems and support processes.
• Support basic user management within business apps as needed.

Skills

Customer service

Windows troubleshooting

Microsoft 365

Account administration

Ticketing systems

Communication skills

Job description

Kforce has a client that is seeking a Tier 1 Desktop Support in Colorado Springs, CO. Overview: We are seeking a Tier 1 IT Support Specialist to provide day-to-day technical support and user administration. This role will focus on basic user account management, ticket resolution, Microsoft 365 support, and general Windows troubleshooting. The ideal candidate will have experience in a Help Desk, Service Desk, or customer support environment and be comfortable assisting users with common technical issues. This is an entry-level support role with opportunities to learn additional systems and processes as familiarity with the environment grows.

Responsibilities

• Create, modify, and deactivate user accounts
• Perform password resets, name changes, group management, and licensing updates
• Manage and resolve Tier 1 support tickets

• Provide basic support for Microsoft 365 applications, including:
• Outlook and Exchange
• Microsoft Teams
• SharePoint
• OneDrive
• Microsoft Entra ID

• Troubleshoot common Windows issues, including:
• Login and access issues
• Windows updates
• System health checks
• Software installations
• Audio/video issues
• Equipment, peripheral, and accessory troubleshooting
• Assist users with basic hardware and software questions
• Document troubleshooting steps and resolutions within the ticketing system
• Escalate issues requiring additional technical support
• Learn additional systems, applications, and support processes as knowledge of the environment grows
• Support basic user management within business applications as needed

Requirements

• 1+ years of experience in a Help Desk, Service Desk, IT Support, or customer-facing technical support environment preferred
• Basic understanding of user and account administration
• Experience supporting Windows environments
• Familiarity with Microsoft 365 applications and services
• Basic knowledge of Microsoft Entra ID/Azure AD
• Strong troubleshooting and problem-solving skills
• Strong communication and customer-service skills
• Ability to manage multiple support tickets and prioritize requests effectively
• Ability to learn new systems and processes quickly

Preferred Experience

• Experience with a Help Desk or Service Desk ticketing platform
• Exposure to Microsoft Entra ID/Azure AD administration
• Experience with Exchange, Teams, SharePoint, or OneDrive support
• Exposure to Dynamics 365 is a plus, but not required
• Experience supporting remote users and distributed environments

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.