Tier 2 IT Support Engineer (On-Site)

COMTECH TELECOMMUNICATIONS; Broomfield (CO); On-site; USD 67,000 - 85,000; Full time

Job summary

Comtech Telecommunications Corp. in Broomfield, CO is seeking an Information Technology Specialist to join our IT support team.

You will provide advanced technical support to end-users, resolve escalated incidents, and collaborate with security and operations to keep systems running smoothly. Responsibilities include troubleshooting hardware, software, and network issues, managing Active Directory and Microsoft 365, and contributing to IT projects across departments.

Qualifications

• 2+ years of IT support or help desk experience, including Tier 2 support.
• Strong knowledge of Windows and macOS.
• Experience with Active Directory, Microsoft 365, and enterprise apps.
• Networking fundamentals: TCP/IP, DNS, DHCP, VPN.
• Familiarity with ticketing systems (Jira, BMC Helix, Zendesk).
• Bi-Lingual in French and English is a plus.
• Experience with remote support tools and MDM.
• ITIL practices and service management familiarity.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Troubleshoot desktops, laptops, mobile devices, printers, and apps.
• Manage user accounts and access in Active Directory, Microsoft 365, and Okta.
• Install, configure, and maintain computer systems.
• Monitor systems and troubleshoot server, network, and app issues.
• Document resolutions and contribute to knowledge base.
• Collaborate with security and operations teams on complex projects.
• Assist IT projects, updates, and rollouts across departments.
• Ensure compliance with security policies and best practices.
• Provide on-call support as needed.

Skills

Bi-lingual French and English

IT support experience

Networking concepts (TCP/IP, DNS, DHCP

Active Directory / Microsoft 365

Security practices / ITIL familiarity

Education

Associate or Bachelor's Degree in Information Technology or related field

CompTIA A+ / Network+ / Microsoft Azure Fundamentals certifications

Tools

Active Directory

Microsoft 365

Jira

BMC Helix

Zendesk

Okta

MDM solutions

Job description

Comtech Telecommunications Corp. in Broomfield, CO is seeking an Information Technology Specialist to join our IT support team.

You will provide advanced technical support to end-users, resolve escalated incidents, and collaborate with security and operations to keep systems running smoothly. Responsibilities include troubleshooting hardware, software, and network issues, managing Active Directory and Microsoft 365, and contributing to IT projects across departments.