Entry-Level Desktop Support: Windows & Microsoft 365

Kforce Inc; Colorado Springs (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

401(k)

Life insurance

Disability insurance

Paid time off

Paid sick leave

Job summary

Kforce is seeking a Tier 1 Desktop Support specialist in Colorado Springs, CO to provide day-to-day technical support and user administration. This entry-level role focuses on basic account management, ticket resolution, and Windows troubleshooting.

The ideal candidate has experience in a Help Desk or Service Desk, strong communication skills, and a willingness to learn additional systems such as Microsoft 365 apps.

Qualifications

• 1+ years of experience in Help Desk/IT support preferred.
• Basic understanding of user and account administration.
• Experience supporting Windows environments.
• Familiarity with Microsoft 365 applications and services.
• Basic knowledge of Microsoft Entra ID/Azure AD.
• Strong troubleshooting and problem-solving skills.
• Strong communication and customer-service skills.
• Ability to manage multiple support tickets and prioritize requests effectively.
• Ability to learn new systems and processes quickly.

Responsibilities

• Create, modify, and deactivate user accounts.
• Perform password resets, name changes, group management, and licensing updates.
• Manage and resolve Tier 1 support tickets.
• Provide basic Microsoft 365 support (Outlook/Exchange, Teams, SharePoint, OneDrive).
• Troubleshoot Windows issues (login, updates, health checks, software installs, audio/video).
• Document troubleshooting steps in the ticketing system.
• Escalate issues needing higher-level support.
• Learn additional systems and support processes.
• Support basic user management within business apps as needed.

Skills

Customer service

Windows troubleshooting

Microsoft 365

Account administration

Ticketing systems

Communication skills

Job description

Kforce is seeking a Tier 1 Desktop Support specialist in Colorado Springs, CO to provide day-to-day technical support and user administration. This entry-level role focuses on basic account management, ticket resolution, and Windows troubleshooting.

The ideal candidate has experience in a Help Desk or Service Desk, strong communication skills, and a willingness to learn additional systems such as Microsoft 365 apps.