Entry-Level Technical Support Technician

Stored Energy Systems LLC (SENS); Longmont (CO); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Free gym with 24/7 access

Free Electric Vehicle charging

Breakfast and Lunch Café

After hours Grab & Go snacks

Basketball court

Walking paths

Job summary

Stored Energy Systems (SENS) in Longmont, Colorado is seeking a Customer Service Technician I to join our industrial electronics team. This entry-level role focuses on product evaluation, basic troubleshooting, documentation, and delivering exceptional customer service while learning SENS products and processes.

You'll work with senior technicians and engineers, handling returns, support requests, and routine service records, and you'll develop hands-on troubleshooting skills in an industrial

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills with an interest in technical troubleshooting and electronics.
• Basic computer proficiency and ability to learn internal software systems.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively in a team environment.

Responsibilities

• Support the evaluation and processing of returned products and customer service requests.
• Assist with basic troubleshooting, product inspection, and documentation activities.
• Maintain accurate service records, reports, and customer documentation within company systems.
• Communicate professionally with customers, field personnel, sales teams, and internal departments.
• Assist with incoming customer inquiries and help route requests appropriately.
• Support ticket management activities including documentation quality and follow‑up communication.
• Work closely with senior technicians and engineering teams to learn troubleshooting processes and product operation.
• Help identify recurring issues and communicate trends to internal teams.
• Support general customer service and technical support activities as assigned.

Skills

Customer service

Communication

Teamwork

Basic computer skills

Willingness to learn

Education

High school diploma or equivalent

Job description

Stored Energy Systems (SENS) in Longmont, Colorado is seeking a Customer Service Technician I to join our industrial electronics team. This entry-level role focuses on product evaluation, basic troubleshooting, documentation, and delivering exceptional customer service while learning SENS products and processes.

You'll work with senior technicians and engineers, handling returns, support requests, and routine service records, and you'll develop hands-on troubleshooting skills in an industrial