Customer Service Technician I

Stored Energy Systems LLC (SENS); Longmont (CO); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Free gym with 24/7 access

Free Electric Vehicle charging

Breakfast and Lunch Café

After hours Grab & Go snacks

Basketball court

Walking paths

Job summary

Stored Energy Systems (SENS) in Longmont, Colorado is seeking a Customer Service Technician I to join our industrial electronics team. This entry-level role focuses on product evaluation, basic troubleshooting, documentation, and delivering exceptional customer service while learning SENS products and processes.

You'll work with senior technicians and engineers, handling returns, support requests, and routine service records, and you'll develop hands-on troubleshooting skills in an industrial

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills with an interest in technical troubleshooting and electronics.
• Basic computer proficiency and ability to learn internal software systems.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively in a team environment.

Responsibilities

• Support the evaluation and processing of returned products and customer service requests.
• Assist with basic troubleshooting, product inspection, and documentation activities.
• Maintain accurate service records, reports, and customer documentation within company systems.
• Communicate professionally with customers, field personnel, sales teams, and internal departments.
• Assist with incoming customer inquiries and help route requests appropriately.
• Support ticket management activities including documentation quality and follow‑up communication.
• Work closely with senior technicians and engineering teams to learn troubleshooting processes and product operation.
• Help identify recurring issues and communicate trends to internal teams.
• Support general customer service and technical support activities as assigned.

Skills

Customer service

Communication

Teamwork

Basic computer skills

Willingness to learn

Education

High school diploma or equivalent

Job description

Who We Are

Stored Energy Systems (SENS) is an award-winning manufacturer of premium quality power conversion products located in Longmont, CO. In business for over 50 years, SENS is the market leader with a proven track record of providing highly reliable battery chargers, DC power systems, and related products to industrial markets. For more information on our company please see our web site at www.sens-usa.com .

Who We Are

Stored Energy Systems (SENS) is an award-winning manufacturer of premium quality power conversion products located in Longmont, CO. In business for over 50 years, SENS is the market leader with a proven track record of providing highly reliable battery chargers, DC power systems, and related products to industrial markets. For more information on our company please see our web site at www.sens-usa.com .

Summary

The Customer Service Technician I is an entry‑level technical support role focused on product evaluation, failure analysis support, documentation, and customer service. This position works closely with senior technicians, engineers, and customer support personnel to learn SENS products, processes, and troubleshooting methods.

This role begins with in‑house product evaluation and service support activities and develops into broader technical customer support responsibilities over time. The ideal candidate is customer‑focused, organized, technically curious, and interested in developing hands‑on troubleshooting skills within an industrial electronics environment.

Responsibilities

• Support the evaluation and processing of returned products and customer service requests.
• Assist with basic troubleshooting, product inspection, and documentation activities.
• Maintain accurate service records, reports, and customer documentation within company systems.
• Communicate professionally with customers, field personnel, sales teams, and internal departments.
• Assist with incoming customer inquiries and help route requests appropriately.
• Support ticket management activities including documentation quality and follow‑up communication.
• Work closely with senior technicians and engineering teams to learn troubleshooting processes and product operation.
• Help identify recurring issues and communicate trends to internal teams.
• Support general customer service and technical support activities as assigned.

Required Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills with an interest in technical troubleshooting and electronics.
• Basic computer proficiency and ability to learn internal software systems.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively in a team environment.

Preferred Qualifications

• Mechanical or electrical aptitude.
• Previous customer service, technical support, repair, manufacturing, or electronics experience.
• Technical certification or vocational training.

Location

This position is located in Longmont, Colorado.

Base Compensation

$25 - $27 is the projected hourly rate and will be determined by the candidate’s overall qualifications and experience.

Bonus

This position is eligible for an annual bonus based on individual and company performance.

Closing Date

August 28th. While we expect to keep the position open through this date, the posting may be extended or closed early based on applicant volume and hiring needs.

Onsite Perks

• Free gym with 24/7 access
• Free Electric Vehicle charging
• Breakfast and Lunch Café
• After hours Grab & Go snacks
• Basketball court
• Walking paths

Benefits

• Paid Time Off
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Short‑term and long‑term disability
• Life insurance
• 401(k) plan with immediate vesting
• Employee referral program

At SENS, our culture is rooted in a set of core values that reflect who we are and how we work. In a recent 2025 poll, our employees identified the values that best define us: "Innovative", "Respectful", "Inviting", "Flexible", "Collaborative", and "Growth Driven". Our team describes us as a dynamic, forward‑thinking company where everyone has the opportunity to thrive.

We pride ourselves on being an equal opportunity employer, fully dedicated to fostering inclusion and diversity. We welcome all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristic.

We hope you're interested in making a difference with us. Even if you don't feel that you meet every qualification listed in this job description, we still encourage you to apply.

7am - 4pm Monday - Friday