Hybrid IT Support Specialist (Entry Level)

USA Cyber LLC; St. Louis (MO); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Disability insurance

Hybrid work environment

Job summary

USA Cyber LLC seeks an entry-level Technical Support specialist to assist clients and their teams. You will triage inbound requests, take client calls, correspond with end-users, and resolve issues using our documentation to deliver a great client experience.

Ideal candidates have customer service experience, a desire to serve, and a strong interest in learning and growing in IT. This is a hybrid role with onsite work in St.

Qualifications

• Customer service experience preferred
• Excellent verbal and written communication skills
• Willingness to learn and grow in IT

Responsibilities

• Triaging inbound support requests and taking client calls.
• Corresponding with end-users and using USA Cyber's documentation to resolve issues.
• Handling routine and installation requests and delivering a great client experience.

Skills

Customer service

Communication

Willingness to learn

Education

Bachelor's degree preferred

Job description

USA Cyber LLC seeks an entry-level Technical Support specialist to assist clients and their teams. You will triage inbound requests, take client calls, correspond with end-users, and resolve issues using our documentation to deliver a great client experience.

Ideal candidates have customer service experience, a desire to serve, and a strong interest in learning and growing in IT. This is a hybrid role with onsite work in St.