Customer Service Specialist I

Syniverse; Tampa (FL); Hybride; USD 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Flexible/remote work

Competitive compensation

Career growth opportunities

Résumé du poste

Syniverse is seeking a Customer Service Specialist I in Tampa, FL for first-level technical support. You will analyze issues, coordinate with 2nd level teams, and ensure timely resolution while communicating with internal departments to enhance customer satisfaction.

The role requires strong communication skills, Windows/MS Office proficiency, and flexibility to work varied shifts. Bilingual abilities are a plus in a diverse global environment.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• No prior experience required.
• Proficiency in Windows operating system and Microsoft Office Suite.
• Excellent interpersonal, verbal, and written communication.
• Bi-lingual abilities preferred (English and Spanish, Portuguese, Mandarin, etc).

Responsabilités

• Analyze customer issues and questions, including system inoperability or inaccessibility.
• Take action to resolve problems in a timely manner to meet expectations.
• Track customer reported problems following ticketing procedures.
• Coordinate with internal resources and 2nd level support as needed.
• Ensure timely follow-up and resolution per severity levels and deadlines.
• Maintain communication with Sales, Marketing and Product Support for satisfaction.
• Identify training needs and stay current with products and upgrades.
• Complete administrative activities (time reporting, email, etc).

Connaissances

Customer service

Interpersonal communication

Verbal communication

Written communication

Formation

High school diploma or GED

Bachelor’s degree in communication or business (preferred)

Outils

Microsoft Office Suite

Description du poste

Customer Service Specialist I# Jobs## Customer Service Specialist IApply: Hybrid: United States (Florida -Tampa): Full time: Posted 2 Days Ago: R0007461Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.**Who We're Looking For**The Customer Service Specialist I is responsible for providing the first level of technical support for products and services. This position will work with customers and internal support teams to assist with trouble shooting and problem resolution. Key elements of this role include familiarity with Syniverse’s products and services, and the ability to quickly identify and address customer needs-**Some of What You'll Do****Scope of the Role:*** **Direct Reports:** This is an individual contributor role with no direct reports **Key Responsibilities*** Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations.* Track customer reported problems following ticketing procedures.* Effectively work with internal resources and 2nd level support groups as needed for ticket resolution.* Ensure timely follow-up and resolution of customer requests following established severity level guidelines and Expected Completions Dates.* Maintain ongoing communication with internal departments (i.e. Sales, Marketing, Product Support) to ensure customer satisfaction.* Identify and assess departmental/individual training needs and take the necessary steps to keep abreast of products and services as well as enhancements and upgrades.* Ensure individual/departmental objectives are met.* Complete various administrative activities (e.g. time reporting, email, vmx...).**Experience, Education and Certification:*** High school diploma or GED, a Bachelor’s degree in communication or business is preferred .* No prior experience required.* PC experience in a Windows operating environment with strong typing ability preferred.* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred.* Customer service experience preferred.* Bi-lingual preferred (English and Spanish, Portuguese, Mandarin, etc).**Additional Requirements:*** Excellent interpersonal, verbal, and written communications.* Ability to work with minimal supervision and, in some cases, such as off peak hours, weekends and holidays.* Ability to proactively anticipate customer needs and make recommendations to meet those needs.* Ability to work in a multiple shift environment covering 24 x 7 x 365 **#LI-Hybri**d-**Why You Should Join Us**Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.**Know someone at Syniverse?**Be sure to have them submit you as a referral prior to applying for this position.Pay TransparencyIn accordance with applicable pay transparency requirements, Syniverse will provide information regarding the salary range or compensation for this position during the recruitment process and prior to any compensation discussions.