Entry-Level Tech Support Specialist: Software & Printers

DuraLabel

Beaverton (OR)

On-site

USD 23,000 - 32,000

Full time

6 days ago

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Job summary

DuraLabel is seeking a Tier 1 Technical Support/Call Center Representative to join our team. This entry-level role offers growth potential within the department and requires a passion for people and customer service. The candidate should communicate well—oral, written, and presentations—and have intermediate Microsoft 365 skills.

Bilingual Spanish/English is a plus. You will assist customers with software and printer issues, log cases, and perform follow-up tasks.

Qualifications

Entry level position with growth within the department.
Passion for working with people and customer service.
Ability to communicate well, including oral, written and presentation skills.
Intermediate knowledge of Microsoft 365 suite.
Detail-oriented self-starter, comfortable working independently and as part of a team.
Bilingual Spanish/English applicants a plus.

Responsibilities

Assist customers with questions or issues they encounter with the software and/or printer(s) offered by DuraLabel.
Develop and utilize technical expertise in DuraLabel applications.
Assist customers with installing and using safety label printing software.
Log cases detailing requests for technical assistance and steps taken to resolve.
Set and complete follow up tasks for customers with ongoing issues.
Support can include: Software and printer driver installations; Printer and software troubleshooting; Printer and software training; Escalating cases to Tier 2 when necessary; Creating custom samples/templates for Account Managers and customers.