Tier 1 Technical Support Representative

DuraLabel; Beaverton (OR); On-site; USD 23,000 - 32,000; Full time

Job summary

DuraLabel is seeking a Tier 1 Technical Support/Call Center Representative to join our team. This entry-level role offers growth potential within the department and requires a passion for people and customer service. The candidate should communicate well—oral, written, and presentations—and have intermediate Microsoft 365 skills.

Bilingual Spanish/English is a plus. You will assist customers with software and printer issues, log cases, and perform follow-up tasks.

Qualifications

• Entry level position with growth within the department.
• Passion for working with people and customer service.
• Ability to communicate well, including oral, written and presentation skills.
• Intermediate knowledge of Microsoft 365 suite.
• Detail-oriented self-starter, comfortable working independently and as part of a team.
• Bilingual Spanish/English applicants a plus.

Responsibilities

• Assist customers with questions or issues they encounter with the software and/or printer(s) offered by DuraLabel.
• Develop and utilize technical expertise in DuraLabel applications.
• Assist customers with installing and using safety label printing software.
• Log cases detailing requests for technical assistance and steps taken to resolve.
• Set and complete follow up tasks for customers with ongoing issues.
• Support can include: Software and printer driver installations; Printer and software troubleshooting; Printer and software training; Escalating cases to Tier 2 when necessary; Creating custom samples/templates for Account Managers and customers.

Skills

Technical aptitude

Customer service

Communication skills

Microsoft 365

Bilingual: Spanish/English

Job description

DuraLabel is currently seeking a Tier 1 Technical Support/Call Center Representative to join our highly reputable team. If you have hands-on technical aptitude, a sharp eye for detail, enjoy customer service and are driven to work both independently and with a team, this could be the job for you!

Job Description:

• Communication via phone and e-mail to assist customers with any questions or issues they encounter with the software and/or printer(s) currently offered by DuraLabel
• Develop and utilize technical expertise in DuraLabel applications
• Assist customers with installing and using safety label printing software
• Log cases detailing requests for technical assistance and steps taken to resolve
• Set and complete follow up tasks for customers with ongoing issues
• Support can include, but is not limited to:
  • Software and printer driver installations
  • Printer and software troubleshooting
  • Printer and software training
  • Escalating cases to Tier 2 when necessary
  • Creating custom samples/templates for Account Managers and customers

Other Requirements:

• This is an entry level position with the expectation of growth within the department.
• A passion for working with people and customer service
• Ability to communicate well, including oral, written and presentation skills
• Intermediate knowledge of Microsoft 365 suite
• Detail-oriented self-starter, comfortable working independently and as part of a team
• Excellent time management skills, prioritizing and handling multiple tasks at the same time
• Bilingual (Spanish/English) applicants a plus

Pay/Hours:

• This position offers growth potential in both responsibility and pay. The initial payis up to $20/hour DOE
• The working hours for this position will be 8-hour workdays (M-F) with start times between 5:30 A.M and 7:00 A.M.