Tier 1 Tech Support Specialist - Printer & Software

ADP, Inc.; Beaverton (OR); On-site; USD 23,000 - 32,000; Full time

Job summary

DuraLabel is seeking a Tier 1 Technical Support/Call Center Representative to join our team. You will assist customers with questions about the software and printers and build technical acumen for our applications.

Ideal candidates have a customer-service mindset, strong communication skills, and be comfortable working independently or as part of a team. Proficiency with Microsoft 365 and bilingual English/Spanish is a plus, with growth potential in the department.

Qualifications

• Entry-level position with growth potential.
• Strong customer service mindset and people skills.
• Ability to communicate clearly (oral, written, and presentation).
• Attention to detail and time management.

Responsibilities

• Help customers via phone and email with questions about software and printers.
• Develop and apply technical knowledge of DuraLabel applications.
• Assist with installing and using label printing software.
• Log cases with detailed information and steps taken.
• Set and complete follow-up tasks for ongoing issues.
• Escalate to Tier 2 when needed and create samples/templates for Account Managers.

Skills

Customer service

Communication

Bilingual Spanish/English

Time management

Detail-oriented

Independent and team player

Presentation skills

Tools

Microsoft 365

Job description

DuraLabel is seeking a Tier 1 Technical Support/Call Center Representative to join our team. You will assist customers with questions about the software and printers and build technical acumen for our applications.

Ideal candidates have a customer-service mindset, strong communication skills, and be comfortable working independently or as part of a team. Proficiency with Microsoft 365 and bilingual English/Spanish is a plus, with growth potential in the department.