Entry-Level Software Support Associate | Hybrid & ESOP

dmainc; Fort Wayne (IN); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

ESOP eligibility

Parental leave

Generous time off

Benefit plans

Job summary

DMA is seeking an Associate Software Support professional in Fort Wayne, Indiana. This entry-level role provides first-level client support for DMA's proprietary software, handling issue triage, documentation, and minor enhancements to existing applications.

You will collaborate with internal teams to ensure timely resolutions and contribute to process improvements. The position requires a Bachelor's degree in CS/IT or related field, familiarity with programming concepts, and exposure to HTML,

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field; equivalent experience may be considered.
• Familiarity with professional programming concepts; no prior experience required.
• Exposure to HTML, JavaScript, ASP.Net, C#, MVC, SQL, and relational databases.
• Understanding of the software development life cycle and agile methodologies.
• Strong written and verbal communication skills.
• Basic troubleshooting and organizational skills; ability to manage multiple tasks.

Responsibilities

• Provide first-level client support for assigned software applications.
• Communicate with clients to provide clear written instructions and document issues using JIRA.
• Diagnose and triage software issues; identify and document root causes.
• Assist in maintaining and enhancing existing software solutions.
• Contribute to the development and documentation of potential solutions.
• Support the preparation of functional and technical documentation.
• Participate in code reviews, sprint planning, and release coordination sessions.
• Perform other duties as assigned

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

HTML

JavaScript

ASP.NET

C#

MVC

SQL

Relational databases

Job description

DMA is seeking an Associate Software Support professional in Fort Wayne, Indiana. This entry-level role provides first-level client support for DMA's proprietary software, handling issue triage, documentation, and minor enhancements to existing applications.

You will collaborate with internal teams to ensure timely resolutions and contribute to process improvements. The position requires a Bachelor's degree in CS/IT or related field, familiarity with programming concepts, and exposure to HTML,