Associate Software Support

dmainc; Fort Wayne (IN); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

ESOP eligibility

Parental leave

Generous time off

Benefit plans

Job summary

DMA is seeking an Associate Software Support professional in Fort Wayne, Indiana. This entry-level role provides first-level client support for DMA's proprietary software, handling issue triage, documentation, and minor enhancements to existing applications.

You will collaborate with internal teams to ensure timely resolutions and contribute to process improvements. The position requires a Bachelor's degree in CS/IT or related field, familiarity with programming concepts, and exposure to HTML,

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field; equivalent experience may be considered.
• Familiarity with professional programming concepts; no prior experience required.
• Exposure to HTML, JavaScript, ASP.Net, C#, MVC, SQL, and relational databases.
• Understanding of the software development life cycle and agile methodologies.
• Strong written and verbal communication skills.
• Basic troubleshooting and organizational skills; ability to manage multiple tasks.

Responsibilities

• Provide first-level client support for assigned software applications.
• Communicate with clients to provide clear written instructions and document issues using JIRA.
• Diagnose and triage software issues; identify and document root causes.
• Assist in maintaining and enhancing existing software solutions.
• Contribute to the development and documentation of potential solutions.
• Support the preparation of functional and technical documentation.
• Participate in code reviews, sprint planning, and release coordination sessions.
• Perform other duties as assigned

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

HTML

JavaScript

ASP.NET

C#

MVC

SQL

Relational databases

Job description

As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof:

• 2026 Great Places to Work Certified
• Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)
• Company paid parental leave
• Generous time off package
• Multiple benefit plans , eligibility begins on day one of employment
• Culturally focused on work/life balance, and the overall wellness of our employees

The Associate Software Support role provides first-level client support for DMA's proprietary software solutions. This entry-level position assists with issue triage, documentation, and minor enhancements to existing applications. The Associate collaborates with internal teams to ensure timely resolution of client issues and contributes to the continuous improvement of support processes and documentation.

Essential Duties and Responsibilities

• Provide first-level client support for assigned software applications.
• Communicate with clients to provide clear written instructions and document issues using JIRA.
• Diagnose and triage software issues; identify and document root causes.
• Assist in maintaining and enhancing existing software solutions.
• Contribute to the development and documentation of potential solutions.
• Support the preparation of functional and technical documentation.
• Participate in code reviews, sprint planning, and release coordination sessions.
• Perform other duties as assigned

Education and Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field; equivalent experience may be considered.
• Familiarity with professional programming concepts; no prior experience required.
• Exposure to HTML, JavaScript, ASP.Net, C#, MVC, SQL, and relational databases.
• Understanding of the software development life cycle and agile methodologies.
• Strong written and verbal communication skills.
• Basic troubleshooting and organizational skills; ability to manage multiple tasks.

Work Environment & Physical Requirements

• Work Schedule: Regular, 40 hours/week
• Travel: Less than 10%
• Physical Activity: Prolonged periods of sitting and computer use
• Ability to hear, understand, and distinguish speech and sounds
• Ability to lift up to 30 pounds
• Frequent repetitive motions with hands

#LI-HH1 #LI-Hybrid

The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, citizenship, age, disability, veteran status, genetic information, or any other category covered by applicable federal, state, or local law. This equal employment opportunity policy applies to all employment policies, procedures, and practices, including but not limited to hiring, promotion, compensation, training, benefits, work assignments, discipline, termination, and all other terms and conditions of employment.

It is DMA's policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact our Human Resources team at [e-mail] or 800-309-2110 and choosing selection 6.