Entry-Level Service Desk - $1,000 Sign-On + Benefits

Frontline Managed Services; Creve Coeur (MO); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

$1,000 Sign-On BONUS

401(k) Matching

Dental insurance

Health insurance

Health savings account

Paid Time off

Referral program

Vision insurance

Job summary

Frontline Managed Services is seeking a Service Desk Team member in the United States to be the first point of contact for clients with technical issues. You will diagnose problems quickly, perform preliminary research, and use remote access and admin tools to resolve or route issues as appropriate.

Responsibilities include providing support via phone, email, and chat, creating detailed tickets, and collaborating with downstream teams.

Qualifications

• High school diploma or equivalent required.
• Clear, professional verbal and written communication.
• Reliable team player who collaborates well in a group setting.
• Stays composed in a fast-paced, sometimes stressful environment.
• Strong initiative and ability to manage multiple priorities.

Responsibilities

• Act as the primary contact for customers needing assistance with hardware, software, network, or other technical issues.
• Deliver support via phone, email, and chat.
• Troubleshoot by researching and diagnosing issues using knowledge-base articles and incident history; escalate when needed.
• Use screen-sharing and remote-control tools to validate and assess reported problems.
• Create and update tickets for every request with clear, complete information for downstream teams.
• Maintain consistent, reliable attendance.

Skills

Clear communication

Team player

Critical thinking

Attention to detail

Typing speed

Education

High school diploma or equivalent

Tools

Remote access tools

User administration

Job description

Frontline Managed Services is seeking a Service Desk Team member in the United States to be the first point of contact for clients with technical issues. You will diagnose problems quickly, perform preliminary research, and use remote access and admin tools to resolve or route issues as appropriate.

Responsibilities include providing support via phone, email, and chat, creating detailed tickets, and collaborating with downstream teams.