Entry-Level Service BDC Rep — Fast-Paced Auto Care

Boucher Group; Waukesha (WI); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Paid vacation

Health insurance

Dental insurance

Vision insurance

401k with employer match

Job summary

Genesis of Milwaukee is looking to hire a Service BDC Representative to support a busy service department in Milwaukee. The role involves scheduling service appointments, coordinating with service advisors and parts/rental teams, and handling inquiries by phone, chat, and email.

The position is entry-level with expectations of strong customer service, reliable attendance, and the ability to learn vendor portals quickly.

Responsibilities

• Receive and schedule incoming calls for service appointments.
• Maintain the service appointment scheduling calendar while coordinating with Service Advisors and the Parts / Rental Department.
• Answer customer inquiries via chat, email, and phone.
• Follow up on customer declined services; schedule follow-up appointments for services not performed.
• Proactively contact existing customers to set up required service and/ or recall appointments.
• Follow up with customers on all ordered or back-ordered parts while scheduling for receiving.

Job description

Genesis of Milwaukee is looking to hire a Service BDC Representative to support a busy service department in Milwaukee. The role involves scheduling service appointments, coordinating with service advisors and parts/rental teams, and handling inquiries by phone, chat, and email.

The position is entry-level with expectations of strong customer service, reliable attendance, and the ability to learn vendor portals quickly.