Automotive BDC Agent - Lead Gen & Customer Care

Sommer's Automotive - Subaru Buick GMC; Mequon (WI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental, and

Vision

401K with employer match

Short-term Disability and Basic Life

Long-term Disability and Supplemental/

Profit Sharing

Job summary

Sommer's Automotive in Mequon, WI seeks an Automotive BDC Agent to deliver exceptional customer service, manage inquiries, and schedule service appointments. You will collaborate with sales and service teams, maintain CRM records, and help drive opportunities through a proactive approach.

No automotive experience is required, and the role offers a competitive pay package with benefits and growth potential within an 80-year legacy of customer service excellence.

Qualifications

• Candidates should demonstrate strong customer-service mindset.
• Ability to schedule service appointments and follow up with customers.
• Familiarity with CRM systems is a plus.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat.
• Schedule service appointments and confirm details with customers.
• Answer questions about service options, promotions, and general inquiries.
• Follow up with leads and create opportunities for sales and service teams.
• Collaborate with sales and service to ensure customer satisfaction.
• Maintain accurate records of customer interactions in the CRM.
• Resolve issues promptly and professionally to provide excellent service.
• Support marketing campaigns to drive new leads and business.
• Meet and exceed performance goals for lead generation and scheduling.

Skills

Customer service

Communication

Sales support

Team collaboration

Tools

CRM software

Job description

Sommer's Automotive in Mequon, WI seeks an Automotive BDC Agent to deliver exceptional customer service, manage inquiries, and schedule service appointments. You will collaborate with sales and service teams, maintain CRM records, and help drive opportunities through a proactive approach.

No automotive experience is required, and the role offers a competitive pay package with benefits and growth potential within an 80-year legacy of customer service excellence.