Entry-Level Service Advisor

Ricart Automotive; Columbus (OH); On-site; USD 22,000 - 33,000; Full time

Job summary

Ricart Automotive is seeking an Hourly QuickLane Service Advisor to greet customers, review appointments, and coordinate service with technicians. The role involves generating repair orders, developing estimates, and handling payments and warranties.

You will also arrange towing, answer inquiries, and keep customers informed on progress. The position requires strong communication, problem-solving, and multi-tasking abilities with flexibility for nights and weekends, in an on-site Columbus, OH

Qualifications

• Excellent oral communication skills are required.
• Strong customer-relations abilities with a focus on service.
• Solid problem-solving and conflict-resolution skills.
• Ability to manage time and multitask in a fast-paced shop environment.

Responsibilities

• Greet customers in the drive and confirm appointment details.
• Discuss primary appointment reason and identify other vehicle issues.
• Generate repair orders for customers.
• Dispatch jobs to the appropriate technician.
• Develop estimates by costing materials, supplies and labor.
• Calculate customer payments including deductibles.
• Verify warranty and service contract coverage.
• Arrange towing and temporary transportation when needed.
• Answer calls to address concerns and set future service visits.
• Update customers on service status and progress.

Skills

Oral communication

Customer relations

Problem solving

Time management

Education

High school diploma or equivalent

Job description

Hourly QuickLane Service Advisor

Ricart Automotive is the nation’s largest single-point auto mall, with over 67 acres, two locations and outstanding employees who are passionate about their contribution to the development and growth of our company. We are driven, we are trusted, we are sharp, we are welcoming and we are ONE team! We offer our customers the best shopping experience with multiple new car brands, a nation-leading pre-owned showroom, an industry-leading consumer-friendly parts and service department, and the oldest Harley Davidson dealership in the country. We are a third-generation family-owned business that takes pride in providing an outstanding experience to all of our family of employees and customers. Thank you for being a part of the Ricart family!

What We Need From You- Job Duties and Requirements:

• Review daily appointment schedules and be prepared to greet customers in the drive with knowledge of their appointment
• Review primary appointment reason with the customer and ask customer questions to identify any other issues their vehicle may be experiencing
• Generate repair orders for customers
• Dispatch the job to the properly trained technician
• Develop estimates by costing materials, supplies, and labor
• Calculate customer’s payment; including deductibles
• Verify warranty and service contract coverage by examining documents and records
• Arrange towing and temporary transportation for the customer
• Answer incoming calls from customers to address concerns and set appointments for future service needs
• Make outgoing calls to customers to update them on the status of their vehicle in service.
• Any additional training or responsibilities as deemed necessary by Service Manager

Qualifications/Essential Job Functions:

• Must have a valid driver’s license
• High school education or equivalent
• Ability to drive a manual vehicle preferred, but not required
• Excellent oral communication skills
• Experience working in cashier/credit card systems preferred but not required.
• Must be able to stand for long periods
• Flexibility with schedule to work nights and weekends
• Strong problem-solving and conflict-resolution skills
• Must be able to manage relationships across all channels and levels

Ricart Automotive is an equal opportunity employer.