Entry-Level Retail Personal Banker I: Training Path

Fifth Third Bank, N.A.; Northville (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

Fifth Third Bank, N.A. in Northville, MI is seeking a Personal Banker I. The role begins with a 4–8 week onboarding and rotations in operations and Sales & Service, culminating in a certification for advancement within the Retail Personal Banker family.

The position emphasizes consultative sales to meet customer needs, build relationships, and cross-sell Retail products while handling teller transactions as part of the platform team. Strong communication and math skills are valued.

Qualifications

• Experience in financial services or banking contexts.
• Ability to identify customer needs and advise appropriate products.
• Comfort with sales activities and cross-selling.
• Understanding of applicable banking policies.
• Registration requirements under S.A.F.E. Act/NMLS are expected at employment.

Responsibilities

• Use consultative sales process to build customer profiles and identify financial needs.
• Maintain knowledge of Retail products/services and recommend solutions.
• Utilize approved marketing tools to reach out to customers and set appointments.
• Cross-sell to existing customers and engage in outside sales activities as directed.
• Partner with Mortgage, Small Business, Commercial, and Investment teams for referrals.

Skills

Sales ability

Financial industry experience

Customer service

Communication skills

NMLS/S.A.F.E. Act registration

Mathematical proficiency

Education

College degree or work experience

Job description

Fifth Third Bank, N.A. in Northville, MI is seeking a Personal Banker I. The role begins with a 4–8 week onboarding and rotations in operations and Sales & Service, culminating in a certification for advancement within the Retail Personal Banker family.

The position emphasizes consultative sales to meet customer needs, build relationships, and cross-sell Retail products while handling teller transactions as part of the platform team. Strong communication and math skills are valued.