Entry-Level Relationship Banker | Build Customer Relationships

Cathay Bank; California; On-site; USD 26,000 - 32,000; Full time

Job summary

Cathay Bank is hiring a Relationship Banker I to deliver exceptional service, process banking transactions, open new accounts, and help customers find financial solutions. This role supports multiple California branch locations and offers opportunities for career growth in banking and financial services.

The position emphasizes customer focus, accurate processing, and collaboration with the branch team to meet business objectives and regulatory requirements.

Qualifications

• High school diploma or equivalent; associate/bachelor preferred.
• 6–12 months of customer service or cash handling experience.
• Banking experience is a plus but not required.
• Proficiency with computers and MS Office.
• Bilingual English/Chinese preferred.

Responsibilities

• Process deposits, withdrawals, and other customer transactions accurately and efficiently.
• Open and maintain consumer deposit accounts.
• Assist customers with account servicing needs and issue resolution.
• Identify opportunities to recommend bank products and services.
• Support branch operations while adhering to bank policies, procedures, and regulatory requirements.
• Build and maintain positive customer relationships.

Skills

Strong communication

Customer service

Organizational skills

Bilingual English/Chinese

Education

Associate or Bachelor's degree in Business/Finance

Tools

Microsoft Office

Job description

Cathay Bank is hiring a Relationship Banker I to deliver exceptional service, process banking transactions, open new accounts, and help customers find financial solutions. This role supports multiple California branch locations and offers opportunities for career growth in banking and financial services.

The position emphasizes customer focus, accurate processing, and collaboration with the branch team to meet business objectives and regulatory requirements.