Entry-Level Public Benefits Specialist — Training Path

State of Washington; Lakewood (WA); On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

Orca Card

Job summary

State of Washington’s Economic Services Administration is seeking an entry-level Public Benefits Specialist for the Lakewood Community Services Office. This full-time position comes with on-site training to determine eligibility for Financial, Food, and Medical assistance programs.

You will conduct interviews, review documents, and use internal software to process applications, with classroom training and structured progression through Specialist 1–3 during the training period.

Qualifications

• Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims (College education can substitute year-for-year for experience) OR
• One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs

Responsibilities

• Using internal software, learn to process applications for initial and on-going eligibility determinations for Financial, Child Care, SNAP, and Medicaid programs.
• Conduct intensive interviews and independently determine eligibility.
• Gather and review data, applications, and verification for each benefit program as it relates to each person's circumstances.
• Process all applications and case actions in accordance with federal and state requirements based on household income and size.
• Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients.

Skills

Customer service

Interviewing

Eligibility determination

Job description

State of Washington’s Economic Services Administration is seeking an entry-level Public Benefits Specialist for the Lakewood Community Services Office. This full-time position comes with on-site training to determine eligibility for Financial, Food, and Medical assistance programs.

You will conduct interviews, review documents, and use internal software to process applications, with classroom training and structured progression through Specialist 1–3 during the training period.