Entry-Level Public Benefits Specialist: On-Site Training

Washington State Health Care Authority; Lakewood (WA); On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

Orca Card for transportation

Job summary

Washington State Department of Social and Health Services (DSHS) ESA Public Benefits Specialist 1-3 is an entry-level, on-site position in Lakewood, WA. Training is provided as you join the Economic Services Administration's Community Service Division to determine eligibility for financial, medical, and nutrition programs.

You will interview, collect data, and process applications using internal software, with a career progression through Specialist 1–3 steps as you gain experience and complete

Qualifications

• Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims (College education can substitute year-for-year for experience)
• One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs

Responsibilities

• Using internal software, learn to process applications for initial and on-going eligibility determinations for Financial, Child Care, SNAP, and Medicaid programs.
• Conduct intensive interviews and independently determine eligibility.
• Gather and review data, applications, and verification for each benefit program as it relates to each person's circumstances.
• Process all applications and case actions in accordance with federal and state requirements based on household income and size.
• Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients.

Skills

Customer service

Eligibility determination

Interviewing

Data gathering

Education

College education can substitute year-for-year for experience

Tools

Internal software

Job description

Washington State Department of Social and Health Services (DSHS) ESA Public Benefits Specialist 1-3 is an entry-level, on-site position in Lakewood, WA. Training is provided as you join the Economic Services Administration's Community Service Division to determine eligibility for financial, medical, and nutrition programs.

You will interview, collect data, and process applications using internal software, with a career progression through Specialist 1–3 steps as you gain experience and complete