Entry-Level Operations Support Specialist

American Water Co.; Short Hills (NJ); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

401(k)

Employee Stock Purchase Plan

Medical, dental & vision coverage

Disability & life insurance

Paid time off

Wellness programs

Job summary

American Water Co. is seeking an entry-level Operations Support Administrator in Short Hills, NJ to provide general administrative and clerical support for day-to-day department operations.

This role focuses on transactional activities under established procedures and with guidance from more experienced staff. You will handle travel coordination, calendars, routine correspondence, and data entry across company systems, while learning the basics of permits, work orders, and reporting.

Qualifications

• High school diploma or GED required.
• 0-2 years’ experience in clerical/administrative support.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide general administrative support to managers and departments for daily operations and routine special projects.
• Coordinate travel arrangements and maintain departmental calendars and meeting schedules.
• Prepare, compose, and distribute routine correspondence, reports, and meeting minutes.
• Maintain inventory of office supplies, equipment, and materials; place replenishment orders as needed.
• Assist with obtaining permits and assembling standard documentation.
• Serve as a first‑point‑of‑contact for routine customer or internal inquiries; elevate complex issues as appropriate.
• Gather information from operations leadership and systems to assist with responding to questions.
• Explain basic company processes and procedures to customers and internal partners.
• Monitor and respond to assigned BPEMs in accordance with established guidelines.
• Administer and coordinate the preparation and completion of work orders following established policies and procedures.
• Assist field or operations teams by entering, updating, and tracking work order information in company systems.
• Enter data accurately into business systems, databases, and spreadsheets.
• Compile routine daily, weekly, and monthly reports using predefined formats.
• Research and update information in tracking systems and document repositories.
• Maintain organized records related to operations, customer activity, and departmental processes.
• Initiate routine purchasing transactions and assist with processing purchasing card and fleet-related expenses.
• Support local inventory tracking and reporting; update inventory records.
• Assist with vendor setup, invoice processing, and researching routine billing or delivery discrepancies, with oversight.
• Assist with basic payroll and time reporting support by preparing documentation and verifying completeness.
• Support accounts payable and receivable activities such as invoice entry, receipt processing, and payment tracking
• Prepare deposit documentation and forward information for review and approval

Skills

Process & PM

Business acumen

Analytical skills

Verbal & written comms

Interpersonal skills

Customer/ops support

Technology literacy

MS Office suite

Education

High School diploma or GED

Job description

American Water Co. is seeking an entry-level Operations Support Administrator in Short Hills, NJ to provide general administrative and clerical support for day-to-day department operations.

This role focuses on transactional activities under established procedures and with guidance from more experienced staff. You will handle travel coordination, calendars, routine correspondence, and data entry across company systems, while learning the basics of permits, work orders, and reporting.