$33.21/hour Operations Representative I

American Water Co.; Shrewsbury (NJ); On-site; USD 66,000 - 74,000; Full time

Job summary

American Water in Shrewsbury, NJ is hiring an Operations Representative I. This union role starts at $33.21 per hour with a schedule Monday–Friday, 7:30 a.m. to 4:00 p.m., and a comprehensive benefits package including health, retirement, and stock plans.

You will apply knowledge of water utility operations, maintain accurate records, and support customers and field activities while growing professionally within a large nationwide company.

Qualifications

• The Operations Representative I must possess a general understanding of water utility field operations.
• Working knowledge of Company policies, procedures, and safety practices.
• Strong verbal and written communication skills.

Responsibilities

• Complete costs analysis and record budget expenses.
• Process mark-out requests per Underground Facility Mark-Out Program.
• Update distribution system maps and related databases.
• Prepare service line installations and replacements scheduler.
• Prepare and format correspondence and documents.
• Respond to inquiries professionally and coordinate with colleagues to resolve issues.

Skills

Plans & Aligns

Decision Making

Communicates Effectively

Builds Networks

Action Oriented

Education

High School Diploma or equivalent

Job description

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

Job Title: $33.21/hour Operations Representative I

Posting Start Date: 9/2/26

Job Description:

Job Information

Join a great company with an exciting Operations Representative opportunity in Shrewsbury, NJ.

This position is a union position with New Jersey American Water and the starting pay rate is $33.21 per hour.

This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth. In addition to compensation, you will receive a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

Work Schedule:Monday to Friday 7:30 a.m.to 4:00 p.m.

American Water employees also receive learning opportunities and work experiences to grow professionally.

Primary Role

The Operations Representative I must possess a general understanding of water utility field operations and a working knowledge of Company policies, procedures, and safety practices, as well as federal, state, and local regulations applicable to area of responsibility.

The individual must be detail-oriented and capable of preparing accurate records and documents.

The Operations Representative I must possess strong verbal and written communication skills and be capable of operating a computer keyboard with speed and accuracy.

Key Accountabilities

• Complete Costs Analysis.
• Record and monitor investment and maintenance budget expenses.
• Process mark-out requests in accord with Underground Facility Mark-Out Program.
• Update distribution system maps.
• Maintain database related to the entry of statistical data regarding the operation of the transmission and distribution system in addition to departmental records.
• Prepare and schedule service line installations and replacements.
• Prepare correspondence and documents.
• Respond to inquiries accurately and professionally and, when necessary, involve the appropriate individuals to resolve customer and Company-related issues and to achieve the highest level of customer service in all areas of assigned responsibility.

Experience/Education

H.S. Diploma or equivalent

Competencies

Plans & Aligns Decision Making Communicates Effectively Builds Networks Action Oriented

Join American Water... We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they arean individual with a disability, protected veteran or other status protected by federal, state, and local laws.