Entry-Level Onsite IT Service Desk - San Diego

Slipstream Co; San Diego (CA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

401k match

Group health, dental, vision benefits

Life insurance/LTD

Discretionary PTO

Salary: $45,000-$50,000

Job summary

Slipstream is seeking an onsite Service Desk Technician in San Diego, CA. The role is entry level, full-time, supporting end-user IT services and triage via ServiceNow with a strong emphasis on customer service and SLA adherence.

You will work with Windows/macOS, M365, VPN/MFA, printers, and Intune/JAMF basics, documenting issues, and escalating where necessary while maintaining ITIL processes.

Qualifications

• 1–2 years in a service desk or customer-facing tech support role (internships count).
• Excellent verbal and written communication and documentation skills.

Responsibilities

• Monitor ServiceNow queues and acknowledge incidents within SLA.
• Initial triage and troubleshooting from chat/phone/email/portal.
• Support Windows/macOS, M365, VPN/MFA, printers, peripherals.
• Document steps and log resolution notes in ServiceNow.
• Escalate with context to L2/L3 and follow through to closure.
• Contribute to knowledge articles for recurring issues.

Skills

ServiceNow ITSM knowledge

Active Directory

Microsoft 365

Intune/JAMF basics

Tools

ServiceNow

Active Directory

Intune

JAMF

Job description

Slipstream is seeking an onsite Service Desk Technician in San Diego, CA. The role is entry level, full-time, supporting end-user IT services and triage via ServiceNow with a strong emphasis on customer service and SLA adherence.

You will work with Windows/macOS, M365, VPN/MFA, printers, and Intune/JAMF basics, documenting issues, and escalating where necessary while maintaining ITIL processes.