Onsite IT Support Technician | 401k + Benefits

Slipstream Life Sciences; San Diego (CA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

401k match

Health benefits

Life insurance

Discretionary PTO

Job summary

Slipstream Life Sciences is seeking an IT Service Desk (L1) agent in San Diego to be the first point of contact for employees needing technical help. You will triage, resolve, and escalate incidents in ServiceNow with emphasis on customer service, documentation quality, and meeting SLAs.

Responsibilities include triaging tickets, handling AD tasks, supporting Windows/macOS and M365, and enrolling devices via Intune or Jamf. Strong communication and logging of steps are essential.

Qualifications

• 1–2 years in a service desk/help desk or customer-facing tech support role.
• Hands-on with ServiceNow (or similar ITSM), Active Directory, Microsoft 365, and Intune/JAMF basics.
• Windows/macOS, M365/O365 apps, MFA/VPN, SSO basics, printers/peripherals.
• Excellent verbal/written communication and documentation skills.
• Comfort with ticket triage, prioritization, SLAs/OLAs, and detailed notes.

Responsibilities

• Monitor ServiceNow queues; acknowledge new incidents/requests within SLA.
• Pick up tickets from chat/phone/email/portal; perform initial triage and troubleshooting.
• Handle AD account tasks (create/modify/disable, group membership, unlocks, password resets).
• Support Windows/macOS, M365, VPN/MFA, printers, and peripherals.
• Enroll devices via Intune or Jamf; resolve basic compliance/profile issues.

Skills

ServiceNow

Active Directory

Microsoft 365

Intune/JAMF

Windows

macOS

Communication

Documentation

ITIL basics

Tools

SCCM/Autopilot

Okta/Azure AD

JAMF Pro

Job description

Slipstream Life Sciences is seeking an IT Service Desk (L1) agent in San Diego to be the first point of contact for employees needing technical help. You will triage, resolve, and escalate incidents in ServiceNow with emphasis on customer service, documentation quality, and meeting SLAs.

Responsibilities include triaging tickets, handling AD tasks, supporting Windows/macOS and M365, and enrolling devices via Intune or Jamf. Strong communication and logging of steps are essential.