Entry-Level Network & Telephony Support Specialist

KAISER; Sacramento (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

NALHE is seeking a capable individual contributor to provide first level IT support and help resolve problems with network and telephony products. You will set up and maintain computer systems and interact with third party vendors under guidance from more senior teammates.

You will follow procedures, escalate issues when appropriate, document work, and support performance indicators for availability and customer satisfaction.

Qualifications

• Experience with incident escalation and notification (follow procedures).
• Ability to assist in setup and maintenance of computer systems.
• Familiarity with interfacing with third party hardware and/or software vendors.

Responsibilities

• Provides first level IT support to resolve problems with products and applications.
• Performs setup and maintenance of computer systems.
• Escalates routine problems to appropriate resources as needed.
• Documents work and tracks issues, status, and resolutions.
• Supports meeting KPIs for performance, availability, and capacity.
• Reviews information related to new technology and updates knowledge base.

Skills

First level support

System setup

Vendor coordination

Documentation

Job description

NALHE is seeking a capable individual contributor to provide first level IT support and help resolve problems with network and telephony products. You will set up and maintain computer systems and interact with third party vendors under guidance from more senior teammates.

You will follow procedures, escalate issues when appropriate, document work, and support performance indicators for availability and customer satisfaction.