On-Call IT Network & End-User Support Specialist

NANA Regional Corporation; Kotzebue (AK); On-site; USD 60,000 - 85,000; Full time

Job summary

NANA Regional Corporation is seeking a Network Administrator to support end-user systems, applications, and basic network services within our ISP and transport environment. You will assist with software installations, desktop configurations, and troubleshooting while following security policies.

You will collaborate with the Senior Network Engineer, Provisioning Specialist, and NOC Technicians to ensure a stable, secure computing environment for staff and operations.

Qualifications

• High school diploma or equivalent required.
• Associate degree or relevant certifications (e.g., CompTIA A+) preferred.
• Minimum two years IT support or network administration experience.
• Familiarity with Windows, macOS, and Linux; Microsoft 365 experience preferred.
• Basic understanding of IP networking concepts (DHCP, DNS, IPv4/IPv6).

Responsibilities

• Provide hands-on technical support for desktops, laptops, and mobile devices.
• Assist with software installations, updates, and patches for productivity applications.
• Perform routine account management and ensure proper access control per policies.
• Support DHCP/DNS configuration and IPv4/IPv6 connectivity for end-user devices.
• Apply OS and endpoint security updates and assist with server provisioning as needed.
• Document user setups, software licenses, and inventory; create SOPs.
• Collaborate with NOC and Senior Network Engineer on escalations and troubleshooting.

Skills

IT support

Network administration

Windows

macOS

Linux

Communication

Education

High school diploma or equivalent

Associate degree or relevant certifications (e.g., CompTIA A+)

Tools

Microsoft 365

Windows

macOS

Linux

Job description

NANA Regional Corporation is seeking a Network Administrator to support end-user systems, applications, and basic network services within our ISP and transport environment. You will assist with software installations, desktop configurations, and troubleshooting while following security policies.

You will collaborate with the Senior Network Engineer, Provisioning Specialist, and NOC Technicians to ensure a stable, secure computing environment for staff and operations.