Network Operations Analyst (Enterprise)

Nelnet; Centennial (CO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision

401K and student loan repayment

Generous earned time off

Tuition reimbursement

Wellness program

Job summary

Nelnet is seeking an entry-level Technical Helpdesk/Network Support professional to provide guidance, assistance, coordination and follow-up on requests, questions, problems and malfunctions of systems applications, hardware or software for internal and external customers. The role includes monitoring queues, on-call support, and maintaining documentation.

Qualified candidates have an Associate degree or equivalent, strong communication skills, and basic network/security knowledge.

Qualifications

• Associate’s degree in Information Science or related field and/or equivalent combination of education and experience.
• Experience in technical helpdesk or similar end-user technical support role.
• Entry-level understanding of network and security principles.

Responsibilities

• Monitor and manage operational and intake queues for the Enterprise Network team.
• Provide on-call operational support during normal business hours for the Enterprise Network team.
• Maintain and monitor network monitoring tools.
• Look to automate or shift-left repeatable functions where possible.
• Create or maintain knowledge base articles and supporting documentation.

Skills

Strong communication

Network fundamentals

Firewall troubleshooting

Customer focus

Education

Associate degree in Information Science

Tools

Firewall policies

Router configuration

Network monitoring tools

Job description

Nelnet is seeking an entry-level Technical Helpdesk/Network Support professional to provide guidance, assistance, coordination and follow-up on requests, questions, problems and malfunctions of systems applications, hardware or software for internal and external customers. The role includes monitoring queues, on-call support, and maintaining documentation.

Qualified candidates have an Associate degree or equivalent, strong communication skills, and basic network/security knowledge.