Entry-Level MSP Engineer: Cybersecurity & IT Operations

Logically Inc.; Dublin (OH); On-site; USD 42,000 - 68,000; Full time

Job summary

Logically Inc. is seeking an MSP Technical Support professional to join a national team providing IT operations and cybersecurity support across multiple environments. The role involves managing tickets, performing deployments, and delivering on-site and remote client service from a centralized team.

Experience in MSP support, SLA-driven ticket handling, and familiarity with tools like ConnectWise and RDS is preferred; after-hours work may be required to resolve urgent issues.

Qualifications

• Experience in MSP technical support or troubleshooting preferred.
• Familiarity with Microsoft Exchange, SQL, SharePoint, Windows Server, ConnectWise, and Remote Desktop Services.
• LAN/WAN experience and basic network troubleshooting.
• Experience with Kaseya is a plus.
• Imaging solutions experience (MDT, WDS) is a plus.
• Experience with Microsoft Active Directory and Azure AD.
• Understanding of Windows and Mac OS, including reinstallation.
• Office 365, Azure, and Windows Server familiarity.
• Basic PowerShell or scripting skills are a plus.

Responsibilities

• Manage status of open tickets and resolve issues per SLA.
• Maintain high ticket closure accuracy in ConnectWise.
• Provide on-site and remote customer service.
• Communicate progress and account status to customers.
• Collaborate with POD members on high-priority problems.
• Work after hours during emergencies when needed.
• Configure, deploy and install end-user workstations.
• Prepare and stage network devices for remote configuration.
• Create and maintain SOPs for computer builds.

Job description

Logically Inc. is seeking an MSP Technical Support professional to join a national team providing IT operations and cybersecurity support across multiple environments. The role involves managing tickets, performing deployments, and delivering on-site and remote client service from a centralized team.

Experience in MSP support, SLA-driven ticket handling, and familiarity with tools like ConnectWise and RDS is preferred; after-hours work may be required to resolve urgent issues.