Entry-Level Member Services Associate — Start in Branch Ops

State Employees' Credit Union; Raleigh (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

State Employees' Credit Union (SECU) in Raleigh, NC is seeking an Associate Member Services Representative (MSR) to join our team. This entry‑level role provides foundational knowledge of branch operations and emphasizes exemplary member service by handling inquiries in person, by phone, and online.

You will learn cash handling, basic account origination and maintenance, and how to refer customers to SECU financial services.

Qualifications

• High school diploma or GED required.
• Preferred: Bachelor's degree or NC-CTP or related.
• Strong verbal and written communication skills.
• Ability to learn branch procedures and security controls.

Responsibilities

• Assist members by telephone and in person with courteous service.
• Process transactions and balance a cash drawer.
• Open basic accounts within training and policy.
• Maintain documents and support other departments as needed.
• Follow security and privacy guidelines.

Skills

People skills

Communication Skills

Problem solving

Customer service

Education

High school diploma or GED

Job description

State Employees' Credit Union (SECU) in Raleigh, NC is seeking an Associate Member Services Representative (MSR) to join our team. This entry‑level role provides foundational knowledge of branch operations and emphasizes exemplary member service by handling inquiries in person, by phone, and online.

You will learn cash handling, basic account origination and maintenance, and how to refer customers to SECU financial services.