Entry-Level Member Services Associate — Banking Career Start

SECU; Waynesville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

SECU in Waynesville, NC is looking for an Associate Member Services Representative (MSR). This entry-level position offers foundational knowledge of branch operations, focusing on exemplary member service. The MSR will assist with inquiries, manage transactions, and support everyday branch functions while adhering to company policies. Ideal candidates possess a high school diploma or GED, strong communication skills, and a customer service mindset. Join our team that believes in 'People Helping People.'

Qualifications

• Must have good communication skills, both verbal and written.
• Must possess an aptitude for meeting people and developing member confidence.
• Must complete the Credit Union Core Module Program within 12 months.

Responsibilities

• Assist members with inquiries via phone and in person.
• Process transactions and maintain cash drawer accuracy.
• Learn to open basic accounts while following procedures.

Skills

Good communication skills

Problem-solving skills

Customer service orientation

Education

High school diploma or GED equivalent

Bachelor’s degree or equivalent certification preferred

Job description

SECU in Waynesville, NC is looking for an Associate Member Services Representative (MSR). This entry-level position offers foundational knowledge of branch operations, focusing on exemplary member service. The MSR will assist with inquiries, manage transactions, and support everyday branch functions while adhering to company policies. Ideal candidates possess a high school diploma or GED, strong communication skills, and a customer service mindset. Join our team that believes in 'People Helping People.'