Entry-Level IT Training Specialist (Hybrid & Enablement)

MathWorks; Natick (MA); Hybrid; USD 52,000 - 72,000; Full time

Job summary

MathWorks has a hybrid work model that enables staff to split time between the office and home, balancing collaboration with flexibility. This entry-level IT Training role supports the day-to-day operations that keep training and communications services running.

You will deliver weekly systems training for new staff, coordinate requests, and create or update articles and short-form learning resources. You will help identify repetitive tasks and explore opportunities to simplify, standardize, or

Qualifications

• A bachelor's degree is required.
• Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
• Visa sponsorship will not be provided for this position.

Responsibilities

• Deliver weekly systems training for new staff in a welcoming, clear, and engaging way.
• Monitor and coordinate requests submitted through the IT Training shared inbox.
• Create and update user-focused knowledge articles, communications, job aids, and other learning resources.
• Develop short-form media, such as brief videos, demonstrations, or visual learning content.
• Help draft clear communications about IT tools, services, processes, and changes.
• Work with subject matter experts and IT Training team members to review content, incorporate feedback, and ensure accuracy.
• Identify repetitive or inefficient operational work and help develop templates, workflows, automation, or other improvements.
• Use Microsoft 365 Copilot and other AI tools to support content creation, request management, and process improvement.
• Maintain organized records, reusable materials, and documented processes.
• Take on increasingly complex training, communications, and enablement assignments as skills and experience grow.

Skills

English communication

Live training facilitation

Audience adaptation

Organizational skills

Multi-tasking

Curiosity about technology

Feedback openness

Collaborative service oriented

Education

Bachelor's degree

Tools

Microsoft 365

Job description

MathWorks has a hybrid work model that enables staff to split time between the office and home, balancing collaboration with flexibility. This entry-level IT Training role supports the day-to-day operations that keep training and communications services running.

You will deliver weekly systems training for new staff, coordinate requests, and create or update articles and short-form learning resources. You will help identify repetitive tasks and explore opportunities to simplify, standardize, or