Associate IT Training Specialist

Mathworks; Natick (MA); Hybrid; USD 52,000 - 72,000; Full time

Job summary

MathWorks has a hybrid work model that enables staff to split time between the office and home, balancing collaboration with flexibility. This entry-level IT Training role supports the day-to-day operations that keep training and communications services running.

You will deliver weekly systems training for new staff, coordinate requests, and create or update articles and short-form learning resources. You will help identify repetitive tasks and explore opportunities to simplify, standardize, or

Qualifications

• A bachelor's degree is required.
• Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
• Visa sponsorship will not be provided for this position.

Responsibilities

• Deliver weekly systems training for new staff in a welcoming, clear, and engaging way.
• Monitor and coordinate requests submitted through the IT Training shared inbox.
• Create and update user-focused knowledge articles, communications, job aids, and other learning resources.
• Develop short-form media, such as brief videos, demonstrations, or visual learning content.
• Help draft clear communications about IT tools, services, processes, and changes.
• Work with subject matter experts and IT Training team members to review content, incorporate feedback, and ensure accuracy.
• Identify repetitive or inefficient operational work and help develop templates, workflows, automation, or other improvements.
• Use Microsoft 365 Copilot and other AI tools to support content creation, request management, and process improvement.
• Maintain organized records, reusable materials, and documented processes.
• Take on increasingly complex training, communications, and enablement assignments as skills and experience grow.

Skills

English communication

Live training facilitation

Audience adaptation

Organizational skills

Multi-tasking

Curiosity about technology

Feedback openness

Collaborative service oriented

Education

Bachelor's degree

Tools

Microsoft 365

Job description

Job Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

The IT Training team designs and delivers learning, communications, and enablement resources that help staff adopt and use technology effectively. We partner with teams across IT and the business to make technical information clear, accessible, and useful.

This entry-level role supports the day-to-day operations that keep our training and communications services running. You will deliver weekly systems training for new staff, coordinate incoming requests, and create or update articles, communications, and short-form learning resources. You will also help us find better ways to work by identifying repetitive tasks and exploring opportunities to simplify, standardize, or automate them.

This is an opportunity to build experience in training, communications, content development, AI-enabled workflows, and operational improvement. We expect the successful candidate to learn on the job with mentoring and support. We are looking for someone who is curious, dependable, comfortable working with people, and eager to develop new skills.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

• Deliver weekly systems training for new staff in a welcoming, clear, and engaging way.
• Monitor and coordinate requests submitted through the IT Training shared inbox.
• Create and update user-focused knowledge articles, communications, job aids, and other learning resources.
• Develop short-form media, such as brief videos, demonstrations, or visual learning content.
• Help draft clear communications about IT tools, services, processes, and changes.
• Work with subject matter experts and IT Training team members to review content, incorporate feedback, and ensure accuracy.
• Identify repetitive or inefficient operational work and help develop templates, workflows, automation, or other improvements.
• Use Microsoft 365 Copilot and other AI tools to support content creation, request management, and process improvement.
• Maintain organized records, reusable materials, and documented processes.
• Take on increasingly complex training, communications, and enablement assignments as skills and experience grow.

Qualifications

• A bachelor's degree is required.
• Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
• Visa sponsorship will not be provided for this position.

Additional Qualifications

Required Qualifications

• Strong spoken and written English communication skills.
• Comfortable facilitating live training and working directly with learners.
• Ability to explain information clearly and adapt communication for different audiences.
• Strong organizational skills and attention to detail.
• Ability to manage multiple requests, follow established processes, and meet commitments.
• Curiosity about technology and a willingness to learn unfamiliar tools and topics.
• Openness to feedback, coaching, and continued skill development.
• A collaborative and service-oriented approach to working with others.

Preferred Qualifications

• Experience presenting, teaching, tutoring, facilitating, or speaking in front of groups through school, work, volunteering, or extracurricular activities.
• Experience creating written instructions, presentations, videos, or other educational content.
• Familiarity with Microsoft 365 applications or other workplace technology.
• Interest in AI tools, automation, workflow improvement, or process design.