Senior IT Training and Change Management Specialist

Mathworks; Natick (MA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

MathWorks has a hybrid work model that enables staff to split time between office and home. The IT Training team designs and delivers training and change management solutions that help staff adopt new technologies.

This senior role leads organizational change management and training planning for complex initiatives, including data and security governance programs, while contributing to training facilitation and instructional design.

Qualifications

• Experience leading or coordinating large-scale training or change management efforts.
• Strong spoken and written English.
• Excellent communication, time management and project management skills.
• Ability to translate tech impacts for non-technical audiences.
• Proven ability to collaborate across teams.

Responsibilities

• Work with IT and business teams to define change management and training strategies.
• Lead execution of change management and training plans driving adoption of new tools and IT changes.
• Create clear content including communications, online learning materials, job aids, and instructor-led training.
• Collaborate with subject matter experts to curate and deliver learning resources.
• Use AI tools to improve content creation, analysis, and enablement activities.
• Review materials with stakeholders and incorporate feedback.

Skills

English proficiency

Communication

Time management

Project management

Tech curiosity

Cross-team collaboration

Education

Bachelor's degree + 6 years

Master's degree + 3 years

Job description

Job Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in‑person time with colleagues and flexible at‑home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

The IT Training team designs and delivers training and change management solutions that help staff adopt new and evolving technologies. We partner closely with IT and business stakeholders to guide employees through major system changes, AI adoption, security initiatives, and enterprise‑wide technology rollouts.

This senior role will lead organizational change management and training planning for complex initiatives, including data and security governance programs, while contributing to the team’s broader work in training facilitation, instructional design, communications, and resource development.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

• Work with IT and business teams to understand project scope, assess user impact, and define change management and training strategies.
• Create and lead execution of change management and training plans that driveadoptionof new tools, processes, technologies, and other IT changes.
• Develop clear, user‑focused content, including written communications, online learning materials, job aids, and instructor‑led training sessions.
• Collaborate with subject matter experts to curate and deliver learning resources; guide them in sharingexpertiseeffectively.
• Use Microsoft 365 Copilot and other AI tools to improve efficiency in content creation, analysis, and enablement activities.
• Review all materials with project and IT Training stakeholders and incorporate feedback.

Qualifications

• A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or equivalent experience) is required.
• Candidates for this position must be authorized to work in the United States on a full‑time basis for any employer without restriction.
• Visa sponsorship will not be provided for this position.

Additional Qualifications

Required Qualifications

• Experience leading or coordinating large‑scale training orchangemanagement efforts.
• Strong spoken and written English.
• Strong communication, timemanagement, and projectmanagement skills.
• Tech curiosity and the ability to understand and translate technology impacts for non‑technical audiences.
• Demonstrated ability to build relationships and collaborate across teams.

Preferred Qualifications

• Experience creating online training, videos, or self‑paced content.
• Comfortfacilitatinglive (virtual or in‑person) training.
• Familiarity with adult learning principles or instructional design.
• Experience with AI‑enabled workflows orenablingothers to adopt AI tools.