Entry-Level IT Technician: Helpdesk & Imaging

Tech Keys Llc; Land of Pines (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Full-time opportunities after 90 days

Job summary

Tech Keys Llc is seeking an IT Associate to split time between the helpdesk and imaging work. You will answer calls, emails, and chats, perform basic troubleshooting, and image/deploy computers for clients. Some work at client sites may be required, with a focus on strong customer service and hands-on IT skills.

The position is a 3-month, 40 hours/week temporary role with potential for a full-time offer after the period ends.

Qualifications

• High school diploma or equivalent; associate degree or IT training preferred.
• 1+ year of experience in a customer service or IT support role.
• Basic knowledge of Windows, macOS, MS Office, and common IT systems.
• Strong troubleshooting skills and ability to follow technical instructions.
• Excellent communication skills, both verbal and written.
• Ability to multitask in a fast-paced environment.
• Experience with a ticketing system (Zendesk/ServiceNow or similar) is a plus.

Responsibilities

• Answer incoming support calls, emails, and chat requests to assist with IT issues.
• Provide first-level troubleshooting for common hardware, software, and network issues.
• Assist with password resets, account unlocks, and basic system access requests.
• Create and update support tickets in the helpdesk system, ensuring accurate documentation.
• Escalate complex issues to Tier II or other appropriate teams when necessary.
• Image, deploy, and configure new laptops, desktops, and other hardware for clients.
• Track equipment by asset tag.
• Prepare devices for shipping or on-site delivery, following deployment checklists.
• Support project rollouts and device deployments, including work at client sites when scheduled.
• Maintain a high level of professionalism and customer service in all interactions.
• Follow company policies, procedures, and SLAs.

Skills

Customer service

IT support

Windows

macOS

MS Office

Troubleshooting

Communication

Multitasking

Education

High school diploma or equivalent

Associate's degree or IT training

Tools

Zendesk

ServiceNow

Job description

Tech Keys Llc is seeking an IT Associate to split time between the helpdesk and imaging work. You will answer calls, emails, and chats, perform basic troubleshooting, and image/deploy computers for clients. Some work at client sites may be required, with a focus on strong customer service and hands-on IT skills.

The position is a 3-month, 40 hours/week temporary role with potential for a full-time offer after the period ends.