Entry-Level IT Support Technician — On-Site Growth

Lewis Bakeries, Inc.; Evansville (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Relocation assistance

Professional development

Paid vacation & holidays

Job summary

Lewis Bakeries, a family-owned bakery company, is seeking a Tier 1 IT Support Technician to join the Evansville, IN team. This entry-level role covers office, production, and warehouse staff, handling computer, printer, phone, and ERP/production device support with training provided.

Work is conducted on-site across locations, with phone, remote, and in-person assistance. Ideal candidates have strong communication, a customer-service mindset, and willingness to learn; exposure to ERP and VoIP

Qualifications

• Entry-level IT support technician role with training provided.
• Experience with iPads, Android tablets, or Zebra scanners is a plus.
• Exposure to ERP systems and VoIP phone systems is beneficial.

Responsibilities

• Provide first-level support for hardware, software, and connectivity issues across offices, production, and warehouse staff.
• Perform password resets and account unlocks following identity verification procedures.
• Assist users with VPN and MFA sign-in issues and phishing concerns.
• Support Microsoft 365 apps and Windows 10/11 issues.
• Resolve basic network and Wi-Fi problems and printer issues.
• Support production scales, scanners, and device apps; escalate as needed.
• Provide phone system support and ERP access assistance; document requests in IT ticketing system.
• Assist onboarding/offboarding, equipment setup, and asset collection.

Skills

Customer service mindset

Strong communication

Basic technical knowledge

Willingness to learn

Team collaboration

VPN/MFA support

Microsoft 365 / Office 365

Windows OS

Printer / device support

Education

High school diploma or equivalent

Information Technology coursework or degree (preferred)

Tools

Sage X3 (ERP)

SureMDM (MDM)

3CX (VoIP)

VPN software

Windows 10/11

Job description

Lewis Bakeries, a family-owned bakery company, is seeking a Tier 1 IT Support Technician to join the Evansville, IN team. This entry-level role covers office, production, and warehouse staff, handling computer, printer, phone, and ERP/production device support with training provided.

Work is conducted on-site across locations, with phone, remote, and in-person assistance. Ideal candidates have strong communication, a customer-service mindset, and willingness to learn; exposure to ERP and VoIP