Entry-Level IT Support Technician I — On-Site Rutland

Vermont Electric Power Company Inc.

Rutland (VT)

On-site

USD 34,000 - 48,000

Full time

4 days ago

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Benefits offered by this job

Dog-friendly office

Open office layout

Job summary

VELCO in Rutland, VT is seeking an entry-level IT Support Technician to assist employees with hardware, software, and system issues, imaging laptops, deploying software, creating AD accounts, and documenting processes. This on-site role emphasizes customer service, troubleshooting, and learning across enterprise systems.

You will join a collaborative IT team supporting energy infrastructure, with opportunities to contribute to process improvements and IT security practices while gaining hands-on

Qualifications

Entry-level IT support role requiring 1 year of relevant experience or related education.
Familiar with operating systems, software applications, and ticketing systems.
Strong communication and customer service skills are essential.

Responsibilities

Create and manage user accounts in Active Directory.
Image and deploy laptops with consistent software configurations.
Install and configure software per user requirements.
Troubleshoot user issues to minimize downtime.
Assist onboarding of new employees with IT resources.
Document knowledge base and procedures.
Maintain printer inventory and supplies.
Support asset management and data sanitization.

Skills

IT support

Customer service

Active Directory

Laptop imaging

Software installation

Troubleshooting

Documentation

Teamwork

Education

Associate's degree in IT or related field

Job description

You will join a collaborative IT team supporting energy infrastructure, with opportunities to contribute to process improvements and IT security practices while gaining hands-on

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