IT Support Technician 1

VELCO Vermont Electric Power Company, Inc.; North Carolina; On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Dog-friendly office

Open office environment

Job summary

VELCO Vermont Electric Power Company, Inc. is seeking an IT Support Technician I to provide exceptional IT operations support, guide users through configuration and troubleshooting, and maintain efficient systems across the organization.

The entry-level role requires 1 year of relevant experience or an equivalent combination of education and training. Responsibilities include AD account management, imaging, software installation, onboarding, and documentation.

Qualifications

• Associates degree in Information Technology, Computer Science, Engineering, or related field, preferred.
• Equivalent combination of work experience, education, training, and certifications considered; CompTIA A+ or other IT certifications highly desirable.

Responsibilities

• Account Management: Create and manage user accounts in Active Directory with appropriate permissions and access controls.
• Laptop Imaging: Image and deploy laptops with consistent software configurations.
• Application Installation: Install and configure software including Mathcad, AutoCAD, and Bluebeam.
• User Support: Troubleshoot and resolve user issues to minimize downtime.
• Onboarding: Assist in onboarding new employees with IT resources and access.
• Process Improvement: Collaborate to streamline processes and introduce new procedures.
• Printer Management: Maintain printer inventory and submit copy counts to vendors.
• Documentation: Create and maintain knowledge base articles and self-service guides.
• Asset Management: Wipe and prepare laptops for donation or disposal, ensuring data sanitization.
• Research and Analysis: Assist users with new requests and provide recommendations.
• Confidentiality: Maintain discretion and handle sensitive situations appropriately.
• Perform other duties as assigned.

Skills

IT Support

Customer Service

Operating Systems

Ticketing Systems

Problem Solving

Communication

Education

Associate degree in IT/CS/Engineering

CompTIA A+ or related certifications

Tools

Active Directory

Mathcad

AutoCAD

Bluebeam

Laptop Imaging Tools

Job description

As the nation’s first statewide, “transmission only” company, VELCO manages the safe, reliable, cost-effective transmission of electric power throughout Vermont and as a part of the integrated New England regional network.

Why you should join our team

At VELCO, our Information Technology team is dedicated to delivering exceptional customer service and ensuring the reliable operation of the technology systems that support our business.

How you will make an impact

You will be responsible for providing exceptional support and ensuring the smooth operation of our organization's IT Operations. The technician will work with customers, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be motivated to learn, excellent problem-solvers with outstanding communication and customer service skills.

Responsibilities

• Account Management: Create and manage user accounts in Active Directory (AD), applying appropriate permissions and access controls.
• Laptop Imaging: Perform imaging and deployment of laptops, ensuring consistent software configurations across the organization.
• Application Installation: Install and configure various software applications as per user requirements, including specialized software such as Mathcad, AutoCAD, and Bluebeam.
• User Support: Troubleshoot and resolve user issues, providing timely and effective solutions to ensure minimal downtime.
• Onboarding: Assist in the onboarding process for new employees, ensuring they have the necessary IT resources and access.
• Process Improvement: Collaborate with different departments to streamline processes, implement changes, and introduce new procedures as required.
• Printer Management: Maintain printer inventory, order supplies, and submit copy counts to vendors.
• Documentation: Create and maintain knowledge base articles, self-service guides, and other documentation to support users and facilitate knowledge sharing.
• Asset Management: Wipe and prepare laptops for donation or disposal, ensuring proper data sanitization and adherence to security protocols.
• Research and Analysis: Assist users with new requests, conducting research and providing recommendations for solutions.
• Confidentiality: Maintain strict confidentiality and handle sensitive situations with discretion and professionalism.
• Perform other duties as assigned.

Who you are

Education & Training

Associates degree in Information Technology, Computer Science, Engineering, or related field, preferred.

Equivalent combination of work experience, education, training, and certifications considered. CompTIA, A+, or other related IT professional certifications are highly desirable.

Experience

The IT Support Technician I is an entry level position. A minimum of 1 year of demonstrated, relevant experience is required, or an equivalent combination of experience and education.

Knowledge/Skills

• Proven experience in an IT support, service desk or customer service role
• Strong technical skills and proficiency with common operating systems, software applications, and ticketing systems
• Excellent problem-solving abilities and analytical skills
• Outstanding communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Commitment to continuous learning and professional development
• Familiarity with IT security best practices and data protection regulations

Work Environment

Collaborative, cross-functional team environment

Open office setting and dog friendly

Opportunity to work closely with all departments

Mission-driven organization supporting critical energy infrastructure

Physical/Mental Demands

Prolonged periods of sitting at a desk and working on a computer are required. The position must be able to perform detailed analytical work, manage multiple priorities, communicate clearly during time-sensitive events, and maintain accuracy in potentially stressful situations with frequent interruptions. Participation in rotating on-call coverage and work outside normal business hours may be required. Periodic travel and overnight stays may be required for training, workshops, meetings, or industry events.

Compensation Range

Compensation Range: $25.00 - $30.00 - $35.00/hour This compensation range represents the minimum, midpoint and maximum pay for this position. Individual offers will be based on various factors including, but not limited to, qualifications, education, skills, competencies, and experience. Please note that most offers for new employees fall under the midpoint of the range, allowing room for continued salary growth. Base pay is just one component of our total compensation package, which may also include comprehensive benefits, generous paid time off and incentive compensation (bonus) potential.

Important Considerations

Visit Velco.com for additional information on VELCO culture, benefits, and the recruiting process. We are an equal opportunity employer, and ALL qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Eligible applicants must be authorized to work in the United States. VELCO is handling all aspects of talent acquisition internally and will not engage the services of third-party staffing agencies, recruiters, or headhunters. We kindly request that these entities refrain from contacting us. Any offer of employment will be contingent upon successful reference check, background check (including social media check), physical examination, drug screening. If you need an accommodation as part of the application or interview process, please send a request to [e-mail]

Serve at the heart of grid transformation amidst stunning scenery in a safe, supportive environment. Join us in shaping Vermont’s energy landscape and be a part of a team dedicated to powering a brighter tomorrow. VELCO is committed to the safety of our people, grid reliability, and creating a sustainable Vermont. At VELCO we care about our team members. Our benefits support the holistic well-being of our team members and their families — from financial security to mental and physical health. View 2026 Benefit Guide.